Service Delivery Operations Data Analyst

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Lenovo's Solutions & Services Group (SSG) is looking for a Service Delivery Operations Data Analyst to join the IDG Customer Engagement Center (CEC) Center of Excellence team. Reporting to the IDG CEC Center of Excellence Sr. Manager, you will play a key role in transforming operational and business data into meaningful insights that drive service delivery performance, operational excellence, and strategic decision-making across a global organization.

Working closely with operational leaders and stakeholders, you will design and enhance reporting solutions, build dashboards and analytics tools, optimize data processes, and support automation and AI-driven initiatives. You will help improve how business performance is measured, enable data-driven decision-making, and deliver actionable recommendations that positively impact customer and business outcomes.

This is an exciting opportunity for a technically skilled and business-oriented professional who enjoys solving complex challenges through data, analytics, reporting, and automation. You will have the chance to build scalable solutions from the ground up, leverage modern technologies such as Power BI, Power Platform, and Copilot, and contribute to the adoption of advanced analytics and AI capabilities within one of Lenovo's global services organizations.

What You Will Do:

Reporting, Analytics & Business Intelligence

- Design, develop, and maintain dashboards, reports, scorecards, visualizations, datasets, semantic models, and reporting frameworks using Power BI, Excel, and modern cloud-based analytics solutions.
- Transform, consolidate, and analyze data from multiple systems and sources to deliver clear business insights, actionable recommendations, and scalable reporting solutions that support day-to-day operations and strategic decision-making.
- Build enterprise-wide reporting frameworks, self-service analytics tools, KPIs, performance metrics, and scorecards that enable performance tracking, leadership reviews, and operational governance activities.
- Ensure data accuracy, consistency, reliability, accessibility, and governance through data extraction, transformation, validation, quality management, and reporting best practices.

AI, Automation & Continuous Improvement

- Develop and support cloud-based reporting, automation, workflow, and AI-powered solutions using technologies such as Microsoft Power Platform, Copilot, and modern analytics platforms to improve productivity and user experience.
- Identify opportunities to simplify, standardize, automate, and optimize reporting and business processes while evaluating emerging technologies and AI capabilities that create measurable business value and reduce manual effort.
- Contribute to documentation, governance standards, best practices, and scalable solution design to ensure the long-term sustainability, efficiency, and continuous improvement of reporting and automation capabilities.

Business Partnership & Stakeholder Engagement

- Partner with business leaders, operational teams, and global stakeholders to gather requirements, translate business needs into reporting and automation solutions, present insights through clear data storytelling, provide guidance to end users, and act as a trusted advisor on analytics, performance measurement, and business improvement opportunities.

What You Will Bring:

- Proven experience in Business Intelligence, Reporting, Data Analytics, Business Analysis, or a similar field, with a strong track record of turning data into meaningful business value.
- Advanced Power BI expertise, including dashboard development, data modeling, report optimization, and creating user-friendly reporting solutions.
- Strong Excel skills, with experience building analytical models, trackers, reporting tools, business calculations, and performance-management solutions.
- Good knowledge of SQL, data analysis principles, and working with datasets from multiple sources to support reporting and business decision-making.
- Experience with cloud-based analytics, reporting, automation platforms, and modern technologies such as Microsoft Power Platform, Copilot, AI, or related digital solutions.
- Ability to gather and translate business requirements into scalable reporting, analytics, automation, and self-service solutions, while independently managing projects from concept through implementation, documentation, and user adoption.
- Strong analytical and problem-solving skills, with the ability to transform complex data into actionable insights, executive-level recommendations, performance scorecards, and business reviews.
- Excellent communication, presentation, stakeholder-management, and relationship-building skills, with the ability to thrive in global, cross-functional, and matrix organizations, ideally supporting customer-facing, service delivery, customer experience, contact center, or operational teams.

What We Offer:

- Life & life events insurance, fully covered by company
- Employer contribution to the Third Pillar Pension System
- A broad selection of soft / hard skills trainings and individual mentoring
- 100% sick leave compensation up to 2 months per year
- Additional vacation days
- Up to 3 paid Personal Days annually
- Hybrid working model ( homeoffice /office)
- Performance based rewards
- Opportunities for career development & growth

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

PAY TRANSPARENCY
The anticipated initial gross base salary range for this position is 32,900–48,180 EUR per year. This range applies to the primary job location Slovakia and is determined using objective, non-discriminatory and gender-neutral criteria, including skills and relevant experience. Final compensation will be based on relevant experience, skills, and business considerations.
Individuals may also be eligible for variable compensation (such as bonus or commission), depending on the role. The applicable variable pay model, eligibility, and target levels will be discussed during the recruitment process.
In addition to base salary and any applicable variable compensation, Lenovo provides statutory remuneration components required by local law, as well as Lenovo's comprehensive benefits package supporting employee well-being, development, and equal opportunities.
For roles open across multiple countries, local base salary ranges may vary based on market conditions, internal frameworks, and legal requirements. The relevant local range will be transparently communicated during the initial discussions.

AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.