SMB Sales Manager CAC

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com (https://www.lenovo.com), and read about the latest news via our StoryHub (https://news.lenovo.com/).

📋 Overall Description: The SMB Sales Manager is responsible for leading the Small and Medium Business sales strategy and execution across Central America, driving revenue growth, customer satisfaction, and market development.

This role manages the overall customer and business partner relationship within the assigned territory, identifying growth opportunities, prioritizing accounts and opportunities, and developing sales plans aligned with business objectives. The position requires strong commercial judgment, the ability to navigate complex customer environments, and effective collaboration with internal teams and business partners to develop and execute solutions.

As a people manager, the SMB Sales Manager leads and develops the sales team by establishing clear goals and KPIs, providing ongoing coaching and performance feedback, and ensuring effective execution against business priorities. The role also contributes to resource planning and budget management for the organization.

🚀Key Responsibilities:

- Lead the SMB sales strategy and execution across Central America.
- Drive revenue growth, wallet share, customer satisfaction, and business development within the assigned market.
- Manage and strengthen relationships with customers, business partners, and key stakeholders, including executive-level relationships.
- Lead account and territory planning, opportunity identification, prioritization, and sales execution.
- Lead and support commercial negotiations to achieve sustainable business outcomes.
- Analyze market and business situations, anticipate risks and opportunities, and establish appropriate action plans.
- Partner cross-functionally to address complex customer and business needs and coordinate effective solutions.
- Manage, coach, and develop the sales team, including KPI and goal setting, performance feedback, and assessment.
- Contribute to resource planning and budget management for the organization.
- Promote a high-performance, collaborative, customer-focused sales culture.

✅ Position Requirements:

- Approximately 8 years of relevant professional experience in sales, commercial management, account management, or related areas.
- For people management roles, typically at least 1 year of management experience.
- Demonstrated experience managing customer relationships, commercial negotiations, and complex sales opportunities.

Key Capabilities

- Commercial and strategic thinking
- Customer and partner relationship management
- Sales and opportunity management
- Negotiation and influencing
- People leadership and coaching
- Business and market analysis
- Problem solving and decision making
- Cross-functional collaboration
- Executive communication

We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.