Key Account Manager - LIEBHERR

Job purpose

The Key Account Manager - Heavy Equipment is responsible for managing assigned customer accounts within the construction, quarrying, crushing, mining, infrastructure, and industrial sectors. The role focuses on maintaining strong customer relationships, generating sales opportunities, supporting business growth within existing accounts, and ensuring high levels of customer satisfaction.

The ideal candidate should possess good industry knowledge, an established customer network, and a successful track record in heavy equipment sales. The individual should be customer-focused, proactive, and capable of managing multiple accounts effectively.

Job responsibilities

- Achieve assigned sales and revenue targets.
- Manage relationships with assigned key accounts and maintain regular customer contact.
- Conduct customer visits to construction sites, crusher operations, quarries, and industrial facilities.
- Identify sales opportunities within existing accounts and develop new customer prospects.
- Prepare quotations, proposals, and equipment presentations.
- Follow up on sales leads, inquiries, tenders, and customer requests.
- Support customers throughout the sales process and coordinate equipment deliveries.
- Work closely with service, parts, finance, and operations teams to ensure customer satisfaction.
- Maintain accurate sales forecasts and customer records in CRM.
- Promote service contracts, parts, warranties, and aftermarket solutions.
- Gather market intelligence and competitor information and share insights with management.
- Participate in trade shows, exhibitions, and customer events.
- Ensure timely collection of payments and compliance with company credit policies.
- Support the Senior Sales Managers in implementing sales strategies and account development plans.

Product Knowledge & Training

- Developed knowledge on Construction Equipment and related machinery.
- Attend training programs in sales skills and techniques.

Policies, Procedures, and Compliance

- Understand and adhere to Standard Operating Procedures (SOPs), credit approval processes, and financial policies for fleet sales.
- Ensure compliance with GIA policies, Anti-Money Laundering (AML), and Know Your Customer (KYC) requirements.
- Follow all company and departmental policies related to vehicle purchasing, registration, insurance, and payment procedures for commercial buyers.
- Maintain accurate documentation and ensure timely submission of all sales-related paperwork.
- Ensure individual adherence to ISO and SOP-driven Sales Processes for commercial vehicle sales.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job function. They are not intended to be construed as an exhaustive list of all job duties performed. Management reserves the right to revise or amend duties at any time.

Educational Qualification

- Bachelor's Degree or Diploma in Business, Engineering, or a related field.

Work Experience

- Minimum 4-6 years of sales experience in the heavy equipment industry within the UAE.

Competencies

- Existing customer contacts within construction, quarrying, crushing, mining, or infrastructure sectors.
- Proven sales track record in equipment sales and account management.
- Strong relationship-building and customer service skills.
- Good commercial awareness and negotiation ability.
- Self-motivated and target oriented.
- Proficient in CRM systems and Microsoft Office applications.
- Excellent communication and presentation skills.
- Valid UAE Driving License.

Languages

- Preferably bilingual (Arabic and English).