Healthcare Virtual Assistant – Orthodontic Insurance Verification Specialist (Davao - Onsite)

Description

About the Role

Snapscale is seeking a detail-oriented Healthcare Virtual Assistant specializing in Orthodontics to provide onsite support for a high-volume, multi-location U.S. orthodontic practice. The initial phase of this role is exclusively non-patient-facing, focusing on insurance verification, benefit breakdowns, and accurate data entry.

The ideal candidate has deep orthodontic industry knowledge, high data-entry accuracy, and direct experience with Cloud 9 software under strict accuracy protocols.

Enjoy a competitive salary offer of ₱25,000–₱40,000, plus a ₱15,000 SIGN ON BONUS and employee benefits!

Responsibilities

- Perform detailed insurance benefit lookups for new patient exams across multiple clinic locations.
- Extract and enter benefit data into Cloud 9, including annual maximums, percentage coverage, age limits, network status, and other relevant information.
- Cross-reference insurance details using Podium call transcripts and system recordings to guarantee verification accuracy.
- Input patient medical history forms from the patient portal into Cloud 9 Ortho.
- Follow up on pending pre-authorizations and required pre-exam dental hygiene steps.
- Potential expansion into block scheduling and inbound call coordination in future phases.

Perks

- ₱25,000–₱40,000 salary offer
- ₱15,000 sign-on bonus
- HMO
- Government-mandated benefits
- 13th-month pay
- Night differential
- Transportation allowance
- Perfect attendance bonus
- Other incentives
- Yearly salary increase
- Free lunch every day
- Career growth
- Fun and supportive work environment

Requirements

- Direct experience in an Orthodontic practice/setting is strictly required
- Hands-on experience with Cloud 9 Ortho software is required
- Proven track record in US dental/orthodontic insurance verifications, fee schedules, and benefit breakdowns
- Exceptional data-entry accuracy and attention to detail
- Strong written English communication skills
- Highly structured, methodical, and process-driven mindset
- Must work from an authorized controlled office environment (SafeBase Initiative™)
- Can work onsite in Davao