About this role
The Global Merchant Services Global Client Group (GCG) is responsible for a portfolio of our most significant global merchant relationships. This group is unique within American Express, partnering globally to develop and implement opportunities that deepen these strategic merchant partnerships. With a highly hardworking team spanning the globe, the GCG team collaborates across American Express to drive initiatives to grow our merchant business.
As a Senior Manager in the Global Merchant Services- Global Client Group, you will be responsible for both managing day-to-day merchant relationships and supporting strategies to drive global growth in charge volume, revenue, and merchant engagement with some of our largest merchants in the retail industry. This role manages major US airlines such as Delta and United, and partners with international counterparts to drive US growth with merchants such as Booking.com.
- Proven experience managing external partners/clients. Prior negotiations experience is a plus.
- Proven ability to influence and drive decision making without formal authority and knowing when to elevate issues and opportunities.
- Experience translating complex data and business insights into concise, executive-ready presentations with clear strategic narratives and actionable recommendations.
- Strong project manager –detail-oriented, seamless follow-through, own action steps.
- Leading and resolving operational issues for merchant portfolio, in partnership with key internal stakeholders.
- Adept interpersonal skills and excellent oral/written communication skills a must.
- Strong attention to detail and an ability to effectively prioritize and manage multiple priorities.
- Strong analytical and problem-solving skills and ability to navigate through ambiguity.
- Demonstrated track record of driving results, entrepreneurial approach to business.
- Proven ability to build, manage, influence, and deepen relationships, across all levels and business units.
- Ability to synthesize components of industry, merchant and stakeholder input and create Executive level presentations.
- Experience working in, or with, international markets is valued.
- Great teammate who enjoys working in a fun, smart, fast-paced, and dynamic environment.
- Airline industry experience is a plus.
- Travel approximately 10%.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.