AEPE Benelux Business Operations Analyst

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

This newly created Amsterdam (preferred) or Brussels-based position will report directly to the AEPE Business Operations Manager Benelux in the AEPE Continental Europe Business Operations team to strengthen capability within the AEPE Legal Entity Belux & Netherlands Branch and across GMNS Continental Europe.

The AEPE Benelux Business Operations Analyst will coordinate defined regional workstreams, governance routines, audits, regulatory examinations, and second-line testing activities. The successful candidate will help maintain clear management visibility, disciplined action tracking, strong evidence management and scalable processes in the market and stakeholder groups.

This is an analyst role with ownership of defined deliverables. The role is intended to combine PMO discipline, risk and governance support, management reporting and digital process improvement rather than provide purely administrative assistance.

- University degree in Business Administration, Economics, Finance, Engineering, Risk Management, Law or a related discipline, or equivalent professional experience.
- Relevant experience in PMO, Business Operations, Risk Management, Governance, Audit, Compliance, Regulatory or project delivery in a multinational or regulated environment.
- Demonstrated experience coordinating cross-functional projects or workstreams, tracking actions and risks, and managing delivery through multiple stakeholders.
- Experience preparing management reporting, dashboards, executive presentations or governance materials.
- Strong analytical and problem-solving skills, and attention to detail.
- Ability to manage multiple priorities, meet deadlines and take ownership of defined deliverables with appropriate guidance.
- Strong relationship-building and communication skills, with the confidence to follow up, challenge constructively and escalate when required.
- Advanced working knowledge of Microsoft Excel and PowerPoint.
- Experience with SharePoint and collaborative document or evidence repositories.
- Experience with workflow automation or comparable reporting and process tools is highly valued.
- Fluency in English and at least one of the following languages: Dutch or French

Employment eligibility to work with American Express in the Netherlands is required as the company will not pursue visa sponsorship for these positions.