Strategic Information Officer - DRC

The overall purpose of the position is to support the Program Impact and Delivery with key routine strategic information and programme monitoring assignments such as, conducting site level data quality and data management and ensure the processes are completed on time and correctly. S/he will ensure that site staff are using standard data collection tools, conduct routine data verifications, data entry, support Senior Programme Manager in data analysis, data reporting and systematic filing of data hardcopies. The officer will also support the DRC country programme with in capacity building and strengthening of programs/field staff in M&E and reporting. The officer in addition will also be responsible for overseeing the implementation of the m2m digital service delivery applications and ensure sustained usability by all programs/field staff.

Key Performance Areas

Data Collection

- Ensuring complete and accurate data collection and reporting.
- Following up where there are missing data reporting forms, implement data quality controls.
- Identifying gaps in data collection skills among site staff and provide onsite training.
- Ensuring all facilities understand indicators.
- Ensuring site staff have the needed tools at all times.
- Capturing m2m monthly district data and quarterly district data in collaboration with programs team.

Data quality Management

- Ensure all the service delivery tools are kept well and the data is accurately recorded
- Support a monthly bi-directional data reconciliation between Community and Facility and provide feedback to the Programme team
- Work closely with Senior Programme Manager and Program team to monitor progress on reaching facility/district level targets
- Ensure good external relationships with other stakeholders' data management teams
- Provide technical support and on-going supervision to field and site level staff on service delivery tools.
- Provide troubleshooting to site level staff for service delivery tools and submit queries timeously to Global Support Hub

Training and development

- Works collaboratively with Programmes office team and the Site staff and identify areas of capacity building and training.
- Make recommendations to Senior Programme Manager for onsite training needs.
- Develops a comprehensive monthly supportive supervision plans with Senior Programme Manager to supervise sites and activities.
- Supports Senior Programme Manager in trainings and capacity building and rolling out of new initiatives and innovations.
- Supports business development processes by providing relevant inputs

Routine Reporting:

- Participating in m2m annual reporting activities to carry out data extraction, capturing and cleaning.

External Relationships:

- Represent m2m Program Impact and Delivery department at health zone level meetings to articulate the performance of m2m
- Collaborate with other organizations working towards the same goal at health zone level and add value to health zone collaboration process for improved performance.
- Participate in health zone data quality meetings, Primary Health Care meetings and other quality improvement forums at health zone and national level.

Qualifications, Experience and Competencies

- Degree in Statistics, Demography, Economics or related field.
- 2-3 years relevant experience as an M&E officer, Strategic Information Officer or equivalent; preferably 2 years' experience in an NGO environment.

Competencies:

- Basic understanding of HIV/AIDS indicators, performance tracking and performance tracking tools.
- Numeracy skills.
- Basic filing skills.
- Proficiency in using mobile data collection and digital health platforms such as Commcare and DHIS2, including the ability to provide technical support and troubleshooting to end users.
- Proficiency in data analysis and interpretation, including the use of Excel or similar data analysis tools.
- Understanding of Microsoft Excel and Access.
- High level of accuracy and attention to detail.
- Possess good analytical and interpersonal skills.
- Ability and willingness to meet reporting deadlines.
- Strong report writing skills.
- Ability to train, coach and build the capacity of site level and field staff.
- Ability to work independently, under pressure, remain calm and have sensible judgment.
- Ability to take direction and learn on the job.
- Ability to multi-task duties and apply practical problem-solving skills as needed.
- Make a positive contribution to the overall performance of the Program Impact and Delivery team.
- Willing and able to uphold m2m values.
- Fluent in French, Proficiency in English, fluent in local languages

Reporting & Team Structure

- Reports to: Senior Programme Manager

Working Conditions

- Employment Type: Full Time
- Location: DRC, Kinshasa

Compensation and Benefits

- Competitive salary and performance-based incentives
- Comprehensive benefits (health, retirement, leave)
- Opportunities for growth, leadership, and professional development