About this role
The HR Officer provides day-to-day Human Resources administration, coordination and employee support for the EKN programme.
The role is responsible for implementing HR processes across the employee lifecycle, including recruitment administration, onboarding, employee records management, HR compliance, payroll support, employee relations administration and HR reporting. Working closely with the Manager: People, Culture & Learning, the HR Officer ensures that HR services are delivered efficiently, consistently and in compliance with organisational policies and local labour legislation.
The role acts as a key point of contact for employees and managers on routine HR matters and contributes to a positive employee experience through responsive and professional HR support.
Key Performance Areas
HR Administration and Employee Lifecycle Support
Purpose
Provide accurate and efficient HR administration throughout the employee lifecycle.
Key Accountabilities
- Maintain accurate employee records and personnel files.
- Prepare employment contracts, amendments and HR correspondence.
- Support onboarding and offboarding processes.
- Maintain employee data and update HR systems.
- Process employee changes including transfers, promotions and contract amendments.
- Monitor employee documentation for completeness and compliance.
- Support HR audits and document reviews.
- Maintain employee leave records and HR documentation.
Recruitment and Onboarding Coordination
Purpose
Support recruitment and onboarding activities for programme staff.
Key Accountabilities
- Coordinate recruitment administration and scheduling.
- Prepare recruitment documentation and interview packs.
- Arrange interviews and support candidate communications.
- Conduct reference and background checks where required.
- Prepare offers and onboarding documentation.
- Support induction and orientation processes.
- Monitor probation and onboarding milestones.
HR Compliance and Employee Relations Administration
Purpose
Support compliance with employment legislation, HR policies and employee relations processes.
Key Accountabilities
- Maintain HR records in accordance with organisational and legal requirements.
- Support administration of employee relations cases and disciplinary processes.
- Track employee relations actions and documentation.
- Support implementation of HR policies and procedures.
- Escalate complex employee relations matters to the Manager: People, Culture & Learning.
- Support labour compliance reporting and documentation.
Payroll, HR Systems and Reporting
Purpose
Support payroll administration and HR information management.
Key Accountabilities
- Prepare and submit payroll inputs accurately and on time.
- Maintain HR system records and employee data.
- Support payroll reconciliations and reporting requirements.
- Generate routine HR reports and workforce information.
- Monitor HR system data quality and accuracy.
- Respond to employee HR system queries.
Learning, Employee Engagement and Wellness Support
Purpose
Support workforce development and employee wellbeing initiatives.
Key Accountabilities
- Coordinate training activities and employee learning events.
- Maintain learning and training records.
- Support employee engagement activities.
- Assist with implementation of wellness initiatives.
- Monitor compliance with mandatory training requirements.
- Support communication of learning and development opportunities.
Customer Service and HR Support
Purpose
Provide responsive and professional HR support to employees and managers.
Key Accountabilities
- Respond to routine HR queries.
- Provide guidance on HR forms, processes and procedures.
- Support managers and employees with HR administration requirements.
- Coordinate HR communications and employee notices.
- Maintain a customer-focused approach to HR service delivery.
Qualifications, Experience and Competencies
Essential
- Diploma in Human Resources Management, Human Resource Development, Business Administration or a related field.
- Bachelor's Degree in Human Resources Management or a related field.
- HR certification advantageous.
Experience
Essential
- Minimum 2-4 years' HR administration or HR generalist experience.
- Experience supporting recruitment and employee lifecycle administration.
- Experience using HR systems and employee databases.
- Experience supporting payroll and HR reporting processes.
- Understanding of employment legislation and HR administration practices.
Preferred
- Experience within NGOs, INGOs or donor-funded programmes.
- Experience working in Mozambique or Zambia.
- Experience supporting multi-site teams.
Reporting & Team Structure
- Reports to: Manager: People, Culture & Learning
Work closely with: Recruitment Service Providers,Training Providers,Payroll and Benefits Providers, Labour and Regulatory Bodies (where required)
Direct Interface: Country Leadership Team, Line Manager, Employees
Working Conditions
- Employment Type: Full-time
- Location: Mozambique
- Travel Requirements: Local and national travel
- Work Requirements: May occasionally require work outside standard hours
Compensation and Benefits
- Competitive salary and performance-based incentives
- Comprehensive benefits (health, retirement, leave)
- Opportunities for growth, leadership, and professional development