Commercial Operations Specialist

## Position Summary

The Commercial Operation Specialist will play a key role in building and optimizing STERIS Taiwan’s commercial operations infrastructure. This position will lead and support ERP implementation, manage end-to-end order and inventory processes, and provide operational support to the Sales and Business Development teams.

The role will work closely with Sales, Finance, Supply Chain, Service, and regional STERIS teams to ensure efficient and accurate business operations. The ideal candidate will combine strong analytical and problem-solving skills with a hands-on approach to process improvement, data management, and cross-functional collaboration.

This is a key role for STERIS Taiwan, with the opportunity to help establish scalable systems and processes that support the company’s continued growth.

## What You Will Do

- Report directly to the Commercial Leader and provide dedicated operational support to the commercial organization, with a strong focus on supporting Sales and Business Development needs.
- Lead and support the implementation, configuration, maintenance, and continuous improvement of STERIS Taiwan’s ERP system, acting as the key local contact with ERP vendors and relevant global teams.
- Proactively plan, prioritize, and execute assigned projects and daily operational activities while remaining highly responsive and flexible to evolving business and Sales requirements.
- Manage end-to-end commercial operations, including purchasing, sales orders, inventory, shipment, invoicing, and related documentation, ensuring timely and accurate execution.
- Support Sales and Business Development teams with quotations, tenders, capital order processing, product launches, sample requests, customer inquiries, and other commercial activities.
- Monitor and follow up on purchase orders, sales orders, backorders, shipment schedules, invoicing, and delivery status, proactively identifying and resolving operational issues.
- Coordinate closely with STERIS APAC teams, Finance, Supply Chain, overseas factories, logistics providers, distributors, and internal stakeholders to ensure smooth product supply and delivery.
- Maintain accurate ERP master data, including customer, vendor, product/SKU, pricing, inventory, and other relevant commercial information.
- Monitor inventory levels, product availability, and customer delivery expectations, working closely with Sales and Supply Chain teams to support effective inventory planning.
- Develop and maintain sales, inventory, order, revenue, gross margin, and other commercial reports and dashboards to support business reviews and decision-making.
- Serve as a key bridge between Sales, Finance, Supply Chain, Service, Marketing, and other functions, translating commercial requirements into effective operational actions.
- Develop, document, implement, and maintain SOPs and standardized commercial processes in alignment with STERIS policies, global standards, and local requirements.
- Identify and implement opportunities for process improvement, digitalization, automation, and cost savings to improve commercial efficiency and customer service.
- Support ERP and process training for internal users and relevant stakeholders, ensuring effective adoption and consistent use of systems and processes.
- Take ownership of assigned responsibilities and projects, proactively identify opportunities and issues, and provide timely and reliable support to the Commercial Leader and Sales team as business needs evolve.

## The Experience, Skills and Abilities Needed

- Bachelor’s Degree in any discipline.
- Minimum 3 years working experiences in team assistant, office administration or secretarial role in MNC companies. Medical Device Industry is preferred.
- Responsible, detailed oriented, independent, mature, well-organized, stable and a good team player.
- Proficient at Microsoft office skills
- Proficient at ERP systems
- Verbal and written communication skills in Mandarin and English to support communication with internal and external stakeholders.

#LI-KG1

This position requires knowledge of English due to the nature of the duties involved, including regular communications outside the province of Quebec, training, email communications, and frequent meetings and interactions with English- only employees. The employer has taken all reasonable steps to avoid imposing this language requirement, in accordance with the Charter of the French Language.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com .

STERIS strives to be an Equal Opportunity Employer.