Project Manager - Professional Services

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

Come join us as a Professional Services Project Manager in Madrid, Spain where you will play an important role in delivering successful customer engagements while building strong, trusted relationships with customers, partners, and internal teams. Working across Agile, hybrid, and traditional project environments, you will bring a collaborative and adaptable approach to managing engagements and ensuring effective communication throughout the project lifecycle.

You will work closely with colleagues across Professional Services and the wider OpenText organization, contributing not only to positive customer outcomes but also to a supportive and collaborative team environment. Along the way, you will have opportunities to strengthen your expertise through role-relevant training and certifications, while gaining access to local and global career development opportunities across Professional Services and OpenText.

What the role offers

- Manage end-to-end Professional Services engagements, working closely with customers, partners, and OpenText teams throughout the full project lifecycle.
- Lead a varied portfolio, from multiple smaller engagements to larger, more complex projects or projects supporting a strategic customer.
- Own project governance and planning, acting as a key point of contact for customers and keeping stakeholders informed and engaged throughout delivery.
- Manage project financials, including costs, revenue, P&L, forecasting, delivery margins, and performance against agreed targets.
- Build and strengthen relationships with customer sponsors, key stakeholders, partners, and internal teams to support successful project delivery.
- Provide commercial oversight of engagements, ensuring delivery remains aligned with Statements of Work (SOWs), customer expectations, licensed product capabilities, and purchased services.
- Partner with Sales and Presales to identify and qualify new opportunities, shape delivery approaches, and contribute to proposals and Statements of Work.
- Act as an ambassador for OpenText, representing our products and services while contributing to strong customer experiences and effective collaboration across the organization.

What you need to succeed

- Degree or equivalent qualification in a field that develops analytical, problem-solving, structured thinking, and decision-making skills, or equivalent relevant experience and training.
- Excellent English communication skills, both written and verbal, with the ability to communicate clearly with customers, partners, and internal stakeholders. German communication skills are considered an advantage.
- Some experience in project management or project coordination, with exposure to managing individual projects or supporting a portfolio of projects of varying size and complexity.
- Good understanding of project management principles, including planning, governance, risk management, processes, and methodologies.
- Knowledge of Agile methodologies, ideally including exposure to Scaled Agile, as well as traditional Waterfall approaches.
- Understanding of different commercial delivery models, including Time & Materials and Fixed Price contracts, with exposure to bid management or business development considered an advantage.
- Exposure to enterprise technologies, ideally within or similar to the OpenText portfolio, such as IT Operations Management, Application Delivery Management, Cyber Resilience, Big Data, or Information Management & Governance.
- Strong interpersonal and organizational skills, with a collaborative and proactive approach, good stakeholder management abilities, and a willingness to take initiative, contribute to team success, and continuously develop project management capabilities.

#LI-Onsite

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.