Sr. Client Relationship Manager

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

This key role is responsible for the overall support and strategic direction of large multinational clients. The Customer Relationship Manager will also be responsible for cultivating executive relationships, managing and growing account revenue, and identifying new business opportunities.

The Customer Relationship Manager oversees day-to-day client management, reviewing and managing all revenue-related and contractual matters. This includes contract renewals, upselling, delivery and billing issues, revenue recognition, collections, and client escalations impacting customer satisfaction and revenue growth.
•    Partnership and Collaboration: Strong collaboration across functional areas; remains calm and collaborative under pressure.
•    Cross-Functional Relationships: Works with billing, accounts receivable, revenue recognition, deal desk, contracts, sales operations, and cancellations.
•    Field Collaboration: Builds strong relationships with field sales, professional services, and support teams.

WHAT THE ROLE OFFERS

•    Facilitates positive long-term client relationships and represents OpenText in all customer-facing communications.
•    Aligns account strategy with Field Sales teams.
•    Leads resolution of issues and risks through cross-functional collaboration.
•    Owns customer satisfaction from contract through steady state service delivery.
•    Reviews agreements, measures utilization, and negotiates renewals.
•    Forecasts and monitors client revenue trends.
•    Establishes account governance and proactive communication cadence.
•    Owns remediation of billing and revenue recognition issues.
•    Partners across teams to ensure delivery consistency and revenue growth.
•    Identifies revenue opportunities aligned with customer strategy.

WHAT YOU NEED TO SUCCEED

•    5+ years experience managing enterprise customer accounts.
•    Strong interpersonal and relationship management skills.
•    Ability to manage complex, cross-functional customer issues.
•    Leadership experience in matrix organizations.
•    Sales, solution consulting, and finance/revenue experience.
•    Knowledge of EDI solutions and customer operations.
•    Bachelor’s degree in Business Administration or similar.
•    Ability to negotiate scope, costs, and deliverables.
•    Fluency in Microsoft Office, Salesforce, SAP, and reporting tools.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $107,800 - $161,600; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.