Technical Leader- Day Shift

ROLE AND ACTIVITY
Collaborate with Supervisor/Manager to identify all necessary technical competencies and ensure these competencies are added to the competency matrix.
Align with shift Supervisor/Manager to identify Subject Matter Experts in each competency.
Coordinate the initial training for the new members of the Business Unit.
Teach basic knowledge of Document Control and Training Management to the new employee.
Establish and manage effective training schedules for new employees
Train & certify Subject Matter Experts as Technical Trainers within Business Unit in MOS Chorus Module and Adult Learning Theory.
Support the new employees 30-60-90 day reviews with the Team Leaders and Supervisors
Maintain thorough training records for entire shift within Competency matrix, Training Logs, and DLS.
Own and maintain Standards and Standard Operating Procedures used in training of Technical Operations Team members.
Maintain responsibility of annual compliance training for Safety, Environmental and Quality Systems and Human Resources requirements.
Demonstrate personal leadership qualities/ behaviors that are aligned with company Froneri Mindset
Champion Safety. Ensure that all team members have received proper certification and reports noncompliance to department leader and/or manager.
Review work orders to identify and fix issues (e.g. consumptions, declarations).
Use past workorder issues to teach / train operators to eliminate repeat.
Close work orders timely and with accuracy.
PREFERRED QUALIFICATIONS
Education: GED or High School Diploma
Proficient in Excel, Word, Power Point, etc. Intermediate ability to create and manage spreadsheets.
Understanding of Pay For Skills Systems.
Able to analyse data and reporting.
Strong communication skills. Will need to be able to work alongside Supervisors and Production Admins to ensure our systems are in order.

SELL MORE
Meet daily production targets by operating efficiently
Follow production plans and instructions to support overall business goals
Help reduce downtime by reporting issues quickly and keeping the line running smoothly
Use materials responsibly to support cost, waste, and output goals

BUY BETTER AND TAKE COST OUT
Maintain an organized and efficient workstation to support smooth operations
Use raw materials, packaging, and supplies correctly to avoid waste
Identify opportunities to improve processes, reduce waste, and increase efficiency
Follow standard operating procedures (SOPs) to ensure consistent, efficient results

END TO END QUALITY
Follow all Good Manufacturing Practices (GMPs) quality checks, testing, and documentation requirements
Stop and escalate if product quality is not correct
Ensure products meet safety, quality, and environmental standards at every stage
Follow food safety and hygiene rules, including proper sanitation and allergen controls
Participate in audits, inspections, and quality improvement efforts

THRIVING PEOPLE
Follow all safety rules and help maintain a safe work environment for yourself and your team
Support team members, communicate clearly, and work together to hit daily goals
Participate in required training and development to build skills and grow in the role
Take responsibility for attendance, punctuality, and teamwork expectations
Report hazards, near misses, or unsafe behaviors to help strengthen the safety culture

DO GOOD BUSINESS
Follow all company policies, including safety, quality, and GMP requirements
Comply with regulatory, environmental, and food safety standards each shift
Operate equipment responsibly to avoid damage or unnecessary maintenance
Support sustainability efforts by minimizing waste, recycling where required, and using resources efficiently
Participate responsibly in company programs and initiatives

BEHAVIORS AND CORE VALUES: Must consistently showcase the desired behaviors that represent our Core Values.

WE TAKE OWNERSHIP
Stay committed to responsibilities from start to finish
Make sound decisions and get into the right level of detail
Apply resources to initiatives that add growth, improve efficiencies, or reduce waste

WE DO WHAT IS RIGHT
Choose transparency over convenience, even if it means difficult conversations
Set clear roles and responsibilities, enabling everyone to exercise appropriate initiative and judgment
Speak up when you see something that does not align to our values and policies

WE SEEK TO IMPROVE
Strive to continuously improve and innovate to exceed expectations
Value feedback from others and encourage open dialogue to understand how we can improve
Learn from both successes and failures

WE ARE BETTER TOGETHER
Ensure decisions are based on whats best for the whole business
Practice inclusion by seeking diverse perspectives
Treat everyone with fairness and respect

WORK ENVIRONENEMT
In this position, the employee will regularly work with and around others; in a wet and/or humid environment; in areas of high noise level; and around mechanical, electrical, and pressurized equipment. The work is fast paced.

The position involves frequent exposure to nuts and other potential allergens.

Cold Temperatures: Parts of the facility, such as storage and production areas, may be kept at low temperatures. Requires use of cold-protective PPE. May involve standing, lifting, and walking in refrigerated zones for extended periods.

Fast-Paced: Workers often operate under strict timelines to meet production quotas. High-speed manufacturing floor with frequent movement, line assignment changes, and tight production timelines.
Standing for Long Hours: Many roles require prolonged standing and repetitive tasks. Repetitive hand and arm movements required. Must be able to stand for hours with frequent bending, reaching, and lifting.
Food Safety Regulations: Employees must follow hygiene and safety guidelines, including wearing protective gear (gloves, hairnets, etc.).
Team-Oriented: Workers collaborate to ensure smooth production and packaging.

The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyers Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is $29.35 per hour.

Dreyers Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic.