Marketplace Operations Specialist

Job Title : Marketplace Operations Specialist
Team: Operations
Location: Onsite - Sawtelle (Between Santa Monica & West LA)
Employment Type: Full-time, Salary, Exempt
Reports To: Sr. Director, Marketplace Operations

About Plug
Plug is the marketplace for used electric vehicles. Consumers get an instant cash offer backed by battery-health data, and dealers across the US bid in real time on that inventory. Former Tesla executives founded Plug in 2023. We’ve facilitated $150M in EV sales and raised a $20M Series A led by Lightspeed Venture Partners.

Why Plug

- You’ll own a piece of the biggest infrastructure opportunity in automotive.
- You’ll work on a platform built exclusively for EVs, with nothing adapted from legacy automotive.
- You’ll be part of an AI-native company. We’re rethinking how work gets done at a fundamental level.
- You’ll work directly with operators who have scaled multi-billion dollar businesses in automotive, EV, and marketplaces.
- You’ll have real ownership, high autonomy, and a direct line to company outcomes.

The Opportunity
Plug’s Operations team helps keep the marketplace running smoothly, from the moment a vehicle enters our system to the moment it’s paid for, delivered, and closed out. Payments, building listings, logistics, and commercial intake all move through a small team that owns the full lifecycle, plus the customer-facing work that keeps consumers, dealers, and our OEM partners moving with us. As we scale, we need someone who can operate across all of it.

As an Operations Specialist, you’ll start by getting fluent in the core: building vehicle listings, supporting consumers and dealers directly, coordinating logistics from gate pass to delivery, and working with our OEM partners on intake and delivery. Once you’ve got the fundamentals down, you’ll take on the strategic work that doesn’t fit neatly into any one lane: process improvements, dashboards, and the kind of data-driven thinking that helps the business make better decisions. We’re looking for someone who’s already worked inside a tech company, is comfortable with ambiguity, and wants a role that pairs hands-on execution with real strategic ownership.

What You’ll Do

Own the Core Workflows

- Speak directly with consumers to resolve issues and keep transactions moving.
- Build vehicle listings that get vehicles auction-ready quickly and accurately.
- Solve dealer problems, from checkout issues to other points in the transaction, so deals close smoothly.
- Issue gate passes, dispatch transport, and manage post-sale logistics through delivery.
- Support our relationships with the largest EV OEMs on intake, listing, and delivery of their vehicles.

Flex Across the Business

- Rotate across every function first, so you understand where and how you’re needed most.
- Learn the full transaction lifecycle well enough to troubleshoot issues in any function.
- Cover for teammates during time off or volume spikes without dropping the ball.

Take On Strategic Projects

- Spot process gaps across the transaction lifecycle and fix them to make the team more efficient.
- Build dashboards in Metabase that give the business visibility into performance and support data-driven decisions.
- Partner cross-functionally to drive projects that move our core metrics: inventory turn time and cash conversion.

What You’ll Bring

- 5+ years in operations or strategy, ideally in a high-growth or startup environment.
- Bachelor’s degree or equivalent practical experience.
- Cross-functional collaborator with experience driving alignment across Sales, Operations, Finance, and Product.
- Strong communicator who’s comfortable speaking directly with consumers and dealers to resolve issues.
- Familiarity with workflow automation tools that scale without adding headcount.
- A bias toward improving how things work, not just running the process as it exists today.
- Preference for candidates with experience leveraging AI tools for triage, response assistance, or operational reporting.

Compensation and Benefits
Annual salary: $75,000 to $85,000

Salary ranges reflect independent, third-party benchmarking against national compensation data. Where an individual’s actual offer falls within that range depends on a combination of factors, including relevant experience, specialized skills, training and qualifications, current business needs, and prevailing market conditions. Ranges are reviewed periodically and may be adjusted to reflect changing market conditions.

Benefits & Perks:

- Health, Vision, and Dental insurance
- 401(k) plan
- Daily lunch stipend
- Equity (based on role and performance)
- 30-day remote work from anywhere policy
- Unlimited PTO
- Fully stocked kitchen
- Dog-friendly office
- Ongoing opportunities for growth and development

This full-time position is based in Sawtelle (between Santa Monica and West Los Angeles) and is an in-person role. Relocation assistance will not be provided for successful candidates. Sponsorship not available at this time.

Acknowledgments
Plug is an equal opportunity employer. We don’t discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, pregnancy, age, marital status, military or veteran status, physical or mental disability, medical condition, genetic information, or any other characteristic protected by law. Plug will consider qualified applicants with arrest and conviction records in accordance with the Los Angeles Fair Chance Initiative for Hiring and the California Fair Chance Act.