Onboarding Analyst

Make your mark improving client onboarding by partnering across teams, growing your expertise, and helping deliver well-controlled account openings.

As a Client Onboarding Analyst within Commercial Investment Banking, you coordinate end-to-end onboarding activities with implementation consultants, international onboarding leads, clients, and internal partners. You manage account opening documentation workflows to support timely delivery and strong control outcomes. You help ensure documentation aligns to legal guidelines, policies, standards, and the risk control framework.

Job Responsibilities:

- Interpret client onboarding requests and clarify requirements with key stakeholders
- Coordinate onboarding activities with implementation consultants, international onboarding leads, clients, and internal business partners
- Administer the account opening and client documentation workflow, including creation, review, and signature validation
- Verify that the risk rating selected aligns with the approved risk matrix
- Research product setup and account opening requirements, including documentation needs, using frequent phone-based outreach
- Validate core legal documents, product forms, and service terms against documented policies and procedures
- Index scanned documentation to the centralized repository following required standards
- Confirm authorized signatory details, negotiated documents, and signature verification results
- Enforce adherence to legal guidelines, policies, standards, and the control framework to mitigate risk
- Escalate implementation issues, manage error resolution, and hold owners accountable to meet deliverables
- Authenticate mandates into the relevant platform in line with established controls

Required qualifications, skills, and capabilities:

- Hold a bachelor’s degree (or equivalent professional qualification)
- Demonstrate 2+ years of relevant experience or knowledge of legal documentation, account products, entity organizational documents, tax documentation, and related documentation types
- Analyze information from multiple sources and determine relevancy
- Apply a strong client focus while partnering effectively with internal groups and client coverage teams
- Communicate clearly and professionally when working through documentation and onboarding items via phone and email

Preferred qualifications, skills, and capabilities:

- Demonstrate knowledge of Treasury Services and Commercial Banking products and operations
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.