About this role
AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This exciting opportunity will reside in the Claim and Servicing Operations department of AAC. Primary responsibilities will include servicing, and adjudication of non-license required claims and/or claims processes. This role provides an exciting opportunity to handle claims for the Retail and embedded benefit products in the AMEX Assurance Co. Insurance portfolio with growth into learning, understanding and adjusting Specialty Lines Claims over time.
Minimum Qualifications:
- Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills
- Proficient in English speaking and writing
- High school diploma or higher level of education
- Demonstrate blue box values, integrity and maintain confidentiality of customer and business-related information.
- Passion for exceptional service
- Strong phone skills
- Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow
- Ability to demonstrate initiative with minimal supervision to drive results
- Strong problem-solving skills, time management and organizational skills
- Superior level of accuracy and attention to detail.
- Strong proficiency in PC skills, including MS Word and Excel
Preferred Qualifications:
- Insurance or Customer Service industry experience preferred but not required