Lobby Attendant- HVRW

WE NEED BIG STARS LIKE YOU!!!

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Hotel Valencia Riverwalk is part of Valencia Collection, a collection of hotels are created for todays passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

Ensure the hotel is clean throughout the day. Responsible for being knowledgeable about the hotel services and amenities. Some responsibilities include but not limited to, sweeping and washing floors, vacuum carpet, wash walls, dust furniture and fixtures and clean ashtrays. The guest restrooms are consistently cleaned and refreshed, along with the associate restrooms. Ensure the cleanliness in the heart of the house by removing trash, vacuuming and cleaning as necessary. Ensure guest satisfaction by assisting with guest requests as necessary. You are also expected to complete any task assigned and your duties as an employee are not limited to this job summary.

ESSENTIAL DUTIES & FUNCTIONS

- Operational Responsibilities

Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel .

- Daily checklist must be completed on both AM and PM shifts

- Effective time management and problem-solving skills

- Excellent organizational skills and interpersonal abilities

- Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.

- Deep cleaning of assigned areas of the hotel, including shampooing of rooms and public areas, window washing, hotel light fixtures, furniture steam cleaning, and guest elevators (including elevator tracks).

- Clean and maintain the back-of-house areas, including the employee break room, the employee bathrooms, and the service elevator (including elevator tracks).

- Deliver housekeeping items to guests upon request by a supervisor or manager.

- Get special assignments/projects at the beginning of each shift.

- Check and replenish your supplies and cleaning tools.

- Return lost items found in guest rooms, hallways, or back of the house to a supervisor or manager properly labeled with where it was found and the date.

- Ensure that the 1 st & 2 nd floor level areas are clean and appearance meets cleanliness standards.

- Ensure guest corridors are free of debris, room service trays, or any safety hazard when you respond to a guest call.

- Ensure trash and recycled paper are picked up each shift from all the staff offices in the hotel.

- Report maintenance & safety issues to the front desk/manager on duty.

- Empty and check trash containers located on the front drive and terrace. Ensure ashtrays are free of cigarettes/cigars with clean rocks.

- Ensure terrace area is clean and free of debris and trash.

- Ensure the courtyard area is clean and free of debris and trash.

- Ensure that the Fitness Center and its equipment are clean and free of debris

- Ensure the front drive is clean and free of debris and trash.

- Ensure the hotel smells fresh.

- Assist Food & Beverage staff with returning and disposing of abandoned glasses and bottles appropriately.

- Assist front office staff with lighting candles on the candle wall and walkway to the orange wall.

- Clean, maintain, and ensure that the entire front lobby is clean and presentable for the guest.

- Cleans and maintains public restrooms and employee restrooms and stocks all necessary items.

- Guest Services

Responsible for delivering guest requests and guest interaction to the Valencia standard.

- Quickly respond to guest requests in a timely manner.

- Respond to guest requests and questions and report guest issues and complaints to a supervisor or manager to ensure guest satisfaction.

- May use device (Alice App) to communicate with team members internally during shift to assign/ complete tasks.

- Team Support and Training

Required to complete a two-week training checklist and position checklist within the first month of employment.

- Follow Safety Committee and Stellar committee initiatives.

- Ability to work well with a team and demonstrate attention to detail

- Respond promptly to requests from other departments, such as vacuum requests in meeting rooms.

- Participate in mandatory training and meetings.

- Communication and Reporting

Constant communication with management or supervisors. Must be able to navigate a work phone and communicate via hotel-provided applications.

- Constantly report any issues via the hotel-provided device on the Alice App

- Strong verbal and written communication skills

- Voluntarily assist other team members as needed

- Participate in continuous training as needed to keep developing

- Must be comfortable using the Paycom app or computers to complete training

- Safety & Compliance

Maintaining a safe environment, following hotel policies, or meeting industry compliance standards. Ensure chemicals are used according to OSHA regulations and Hotel Valencia standards.

- Report maintenance & safety issues to the front desk/manager on duty.

- Ensure chemicals are used according to OSHA regulations and Hotel Valencia standards.

- Ensure all equipment is properly cared for and secure at the end of each shift.

- Wear required personal protective equipment (PPE), including non-slip shoes, gloves, and other safety equipment as needed.

- Properly handle, label, and store cleaning chemicals and hazardous materials.

- Immediately report unsafe conditions, damaged equipment, accidents, injuries, or near misses to a supervisor.

- Follow proper lifting and material-handling procedures.

- Keep walkways, exits, and emergency equipment clear and accessible.

BASICS

- Maintain cleanliness and organization in all work areas

- Display courteous behavior with guests and team members

- Report any unsafe conditions immediately

- Ensure hotel equipment is in proper working condition

- Attend required meetings

- Follow company policies and procedures

- Perform any additional duties assigned by the supervisor

Physical Requirements

- Standing/Walking: Constantly. For varying lengths of time, often for periods of up to 8 hours.

- Crouching (Bend at knees): Frequently. Bending to vacuum and perform cleaning duties.

- Stooping (Bend at waist) : Frequently, stoop to vacuum and perform cleaning duties.

- Reaching (overhead/extension) : Frequently. To dust all artifacts and perform cleaning duties.

- Dexterity/Tactile Agility : Frequently, move fingers, hands and arms to quickly and easily to handle linen, glassware and amenities.

- Pushing/Pulling : Frequently. Pushing 100 lbs. maximum.

- Lifting/Carrying : Frequently. Lifting 30 lbs. maximum

Working Environment

- Interior: All interior areas of the hotel.

- Exterior: All exterior of the hotel with exposure to weather conditions

- Exposure to hazardous chemicals in a controlled environment

Qualifications

CANDIDATE PROFILE

Education and Experience
Previous housekeeping experience preferred, but not necessary.

High School diploma or equivalent

BENEFITS:

- Medical, Dental, Life insurance

- Paid Time Off

- Paid Community Service Days

- Click here to learn more (https://www.valenciahotelgroup.com/valencia-hotel-group-benefits.htm)

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.