About this role
The Manager II, ServiceNow Product & Delivery is a strategic leader responsible for driving the vision, roadmap, execution, and continuous evolution of the ServiceNow platform. This role bridges business strategy and technology delivery, ensuring the platform delivers measurable business value, exceptional user experiences, and operational excellence.
The successful candidate will lead cross-functional teams, champion agile delivery practices, own product strategy and prioritization, and serve as the primary liaison between business stakeholders, customers, and development teams. This leader will be accountable for translating organizational objectives into actionable product plans, managing large-scale initiatives, and fostering a high-performing, customer-centric culture.
- 10+ years of experience leading technology products, enterprise platforms, or digital transformation initiatives.
- 5+ years of leadership experience managing managers, product teams, or large cross-functional organizations.
- Demonstrated experience leading ServiceNow platform strategy and delivery.
- Strong background in product management, project/program management, and Agile delivery methodologies.
- Proven experience influencing executive stakeholders and leading enterprise-scale initiatives.
- Experience managing competing priorities in complex matrixed organizations.
Desired Qualifications
- ServiceNow certifications (CSA, CIS, CAD, or Product Owner-related certifications).
- Agile, Scrum, PMP, SAFe, or equivalent certifications.
- Experience leading digital transformation or enterprise platform modernization efforts.
- Familiarity with ITSM, ITOM, HRSD, CSM, SPM, SecOps, or other ServiceNow modules.
- Strategic Leadership
- People Management & Coaching
- Product Ownership
- Roadmap Development
- Portfolio & Program Management
- Stakeholder Engagement
- Executive Communication
- Voice of the Customer
- Agile Delivery Leadership
- Financial & Resource Management
- Change Management
- Cross-Functional Collaboration
- Business Process Transformation
- Data-Driven Decision Making
- Execution Excellence
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 5510 Heritage Oaks Drive, Pensacola, FL 32526