About this role
SUMMARY
The Sales Associate is responsible for supporting daily store operations by delivering excellent customer service and contributing to a clean, organized, and well-stocked shopping environment. This role assists in driving sales and donations through positive customer interactions and efficient execution of store tasks.
Sales Associates are cross-trained across front-of-house and back-of-house functions, including cashiering, merchandising, fitting room management and basic donation processing support. This position works closely with store leadership, staff and volunteers to ensure a productive and welcoming environment.
RESPONSIBILITIES
· Greet and assist customers and donors in a friendly, professional manner; support a positive shopping and donation experience that encourages repeat visits.
· Operate the point-of-sale system accurately; process purchases, handle cash and card transactions, and follow all cash handling procedures; bag items for customer.
· Maintain sales floor by keeping the store clean, organized and fully shoppable; restock merchandise, straighten displays and maintain fitting rooms throughout the day.
· Assist with product placement, floor moves and store rearranging as needed to maintain an appealing and effective shopping environment.
· Support donation intake and processing activities as needed, including sorting, hanging, tagging, and moving merchandise to the sales floor.
· Work alongside staff and volunteers to maintain productivity, organization and a positive team environment.
· Adhere to store policies, procedures, and safety guidelines; complete tasks as assigned by store leadership.
EDUCATION AND EXPERIENCE
· High School Diploma or GED required
· 6 months of retail experience preferred
KNOWLEDGE, SKILLS, ABILITIES
· Strong customer service and communication skills
· Ability to work in a fast-paced, team-oriented environment
· Basic understanding of retail operations and merchandising
· Ability to operate or learn POS systems
· Strong attention to detail and organizational skills
· Ability to follow directions and complete tasks efficiently
· Ability to stand for extended periods and lift 15–25 lbs as needed