Patient Access Representative

It's more than a career, it's a calling.
MO-SSM Health New Ballas

Worker Type:
Regular

Job Highlights:

Join a team where your work matters – every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

In this role, you will provide hands-on support in a fast-paced environment where every shift makes a direct impact on patients and families. Your attention to detail, compassion, and ability to work closely with various teams will help create a safer, smoother care experience. If you want to grow in a collaborative care setting, this role is perfect for you.

- Department: Otolaryngology
- Schedule: Full time, Day shift, Monday - Friday Shift times vary and include the following schedules: (7:45am– 4:15pm, 8:00am–4:30pm, and 8:30am–5:00pm)

- All the above shifts ARE REQUIRED.
- There is potential for rotation to other offsite locations.
- There is no on-call requirement.
- Location: SSM Health Medical Offices - New Ballas

The right candidate will be:

- Highly organized with strong multitasking skills
- Proficient in email and calendar management as well as have strong Microsoft office skills
- Proficient with typing and possess excellent written and verbal communication skills.
- Experience contacting insurance payors to obtain plan benefits and prior authorizations, highly preferred.
- Experience assisting in an audiology division, including cleaning hearing aids, assisting audiology providers, calling insurances to obtain benefits, and scheduling multiple appointments for the department , highly preferred .

Apply today. SSM Health- We bring out the incredible in you, every day.

Job Summary:
Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

- Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
- Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
- Assists with coordination of activities related to insurance pre-certification/authorization.
- Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
- Performs clerical and reception duties associated with patient registration.
- Identifies process improvement opportunities and participates in improvement plans.
- Works on special projects as needed.
- May review the work of others.
- Performs other duties as assigned.

EDUCATION

- High School diploma/GED or 10 years of work experience

EXPERIENCE

- One year experience

PHYSICAL REQUIREMENTS

- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use/data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
- Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

- None

Department:
4841420235 SLUCARE OTO 555 BALLAS

Work Shift:
Day Shift (United States of America)

Scheduled Weekly Hours:
40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.