Assistant Property Manager (The Rose, The Wellstone, The Jourdain and Pine Cliff)

Organization Background

Aeon is a nonprofit developer, owner, and manager of affordable communities in the Twin Cities. For 40 years, we have been at the forefront of creating housing that goes beyond shelter. Our housing serves as a platform for resilience, opportunity, and lasting impact. With a portfolio of almost 5,000 apartment homes, Aeon provides stability for thousands of residents each year.

We focus on bold, forward-thinking solutions that address the need for affordable housing. Through innovation, collaboration, and an unyielding commitment to community, we help create opportunities for residents to build stronger, more sustainable futures. Join a mission-driven team that is shaping the future of affordable housing and making a lasting impact. Learn more at www.aeon.org .

Position Summary

Aeon is seeking an organized, dependable, and service-focused Assistant Property Manager to join our team at South Quarter, a 210-home mixed-income and supportive housing community made up of four properties in South Minneapolis: The Rose, The Wellstone, The Jourdain, and Pine Cliff.

Working closely with the Senior Property Manager, the Assistant Property Manager will help keep leasing, affordable housing compliance, rent collections, resident services, and office operations running smoothly. Success in this role requires strong attention to detail, good judgment, and the ability to manage multiple priorities while providing responsive, respectful service to residents.

We're looking for someone who takes ownership of their work, follows through on commitments, and enjoys working with people. This position plays an important role in keeping our communities well managed, supporting strong property performance, and helping foster safe, stable, and welcoming communities that support residents' long-term housing stability.

The Assistant Property Manager reports to the Senior Property Manager.

Key responsibilities include, but are not limited to:

Resident and Property Relations

- Serve as a welcoming and reliable point of contact for residents, responding to questions, concerns, and requests in a timely and professional manner.

- Enter and coordinate maintenance requests, communicate updates to residents, and work with maintenance staff to address property needs.

- Coordinate vendor and contractor access, assist with resident communications and community meetings, and respond to urgent property matters as needed.

- Support positive resident relationships while applying lease requirements and property policies fairly and consistently.

Office and Administrative Support

- Help manage daily office activities, including phone calls, mail, resident inquiries, filing, supplies, and general administrative needs.

- Maintain accurate applicant, resident, and property records in Aeon's property management systems.

- Prepare notices, letters, reports, and other documents, ensuring information is accurate, complete, and delivered on time.

- Support the Senior Property Manager with daily priorities, follow-up tasks, and projects that keep all four communities operating smoothly.

Regulatory Compliance

- Manage all onsite affordable housing compliance for new applications, initial certifications, annual and interim recertifications, and other requirements under HUD, LIHTC/Section 42, and applicable housing programs.

- Work directly with applicants and residents to collect and verify required information, resolve missing documentation, and complete certifications accurately and on time.

- Maintain organized, accurate compliance files, track upcoming deadlines, and prepare records for audits, inspections, and file reviews.

- Partner with Aeon's Compliance team to address complex eligibility questions, resolve compliance findings, and ensure all four properties meet program requirements.

Rent Collections and Financial Support

- Assist the Senior Property Manager with rent collection efforts, including monitoring past-due balances, preparing notices, and following up with residents as directed.

- Accept and process rent payments, receipts, and deposits accurately and on time.

- Help maintain accurate resident financial records and respond to basic account questions.

- Provide administrative support with financial reports, lease terminations, and other financial tasks as needed .

Leasing and Marketing

- Serve as a main leasing contact for the properties, responding to inquiries, providing accurate information about available apartment homes, and conducting engaging apartment and property tours.

- Build relationships with prospective residents, understand their housing needs, and consistently follow up to move prospects through the leasing process and support strong occupancy.

- Guide applicants through the application and leasing process, including screening and eligibility requirements, required documentation, lease paperwork, and move-in coordination.

- Maintain accurate and timely prospect, application, and leasing records and keep applicants informed throughout the process.

Physical Asset

- Conduct move-in and move-out inspections, documenting apartment conditions and coordinating follow-up needs.

- Walk the properties regularly to identify maintenance concerns, safety issues, and areas needing attention.

- Partner with maintenance staff to support apartment turnovers, property upkeep, and timely completion of work.

- Help prepare properties for inspections and follow up on identified concerns.

Skills & Qualifications

Success in this role requires strong organizational skills, accuracy, teamwork, and the ability to handle challenging situations with patience, professionalism, and good judgment. We're looking for someone who communicates well, follows through on responsibilities, and is committed to Aeon's mission and the diverse communities we serve.

Additional qualifications include:

- Previous property management experience or closely related administrative experience requiring strong attention to detail, accuracy, and follow-through.

- Experience with affordable housing programs, including Tax Credit/Section 42 and Project-Based Section 8, is a plus.

- Strong organizational and computer skills, with the ability to manage deadlines, maintain accurate records, and learn new systems. Experience with Yardi, Fortress, or similar software is a plus.

- Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.

- Experience working with individuals experiencing or significantly impacted by mental health challenges, substance use, poverty, long-term homelessness, and trauma is a plus.

- Ability to apply policies consistently, handle confidential information, and navigate challenging situations with sound judgment and professionalism.

- Must be a resourceful, problem solving, relationship-building, seeker of excellence.

- Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.

Physical Requirements

- Ability to remain in stationary position for extended periods while working at a computer and attending meetings.

- Ability to operate standard office equipment, including computers, phones, and printers.

- Ability to move about the office to access files, meeting spaces, and office equipment.

- Ability to reach above and below shoulder height to access file cabinets, storage areas, and office supplies.

- Ability to lift and carry materials up to 15 pounds on an occasional basis, such as meeting materials or event supplies.

- Ability to conduct property tours and inspections: Includes walking through hallways, stairwells, leasing offices, common areas, and vacant or occupied apartment homes. This may involve navigating multiple floors and uneven surfaces.

- Ability to communicate clearly and effectively, both verbally and in writing, in person and through virtual platforms.

- Ability to work in environments with moderate noise levels, including shared office spaces, meetings, and event settings.

The physical requirements described above represent the essential functions of the job and may be performed with or without reasonable accommodations.

Compensation, Hours & Location

The pay range for this position is $24-$27/hr, depending on experience and skillset. Aeon offers a comprehensive benefits package that includes medical, dental, vision, life insurance, long-term disability, retirement plan, generous paid time off, and an employee assistance program.

This full-time position follows a Monday – Friday schedule from 8:30am to 5:00pm. Flexibility may be required to meet the needs of the role, including occasional adjustments for resident events, community activities, meetings, or other property-related responsibilities. This is an in-person role based at the assigned properties, with occasional work at Aeon's Central Office, training facilities, or other properties as needed.

If you are interested in applying for this position, please visit: https://aeonmn.applicantpro.com/jobs/4249983

This position is open until filled.

Aeon values a diverse work environment. Individuals with disabilities, persons from BIPOC communities, the LGBTQ+ community, and people from underrepresented communities are strongly encouraged to apply.

Aeon is an Equal Opportunity / Affirmative Action Employer

Employees and residents are encouraged to apply.

Aeon is an Equal Opportunity Employer committed to providing equal employment opportunities to all applicants and employees. Applicants may review the EEOC's Know Your Rights: Workplace Discrimination Is Illegal notice.