Area Manager (Exodus, Alliance, and OHP)

Organization Background

Aeon is a nonprofit developer, owner, and manager of affordable communities in the Twin Cities. For 40 years, we have been at the forefront of creating housing that goes beyond shelter. Our housing serves as a platform for resilience, opportunity, and lasting impact. With a portfolio of almost 5,000 apartment homes, Aeon provides stability for thousands of residents each year.

We focus on bold, forward-thinking solutions that address the need for affordable housing. Through innovation, collaboration, and an unyielding commitment to community, we help create opportunities for residents to build stronger, more sustainable futures. Join a mission-driven team that is shaping the future of affordable housing and making a lasting impact. Learn more at www.aeon.org .

Position Summary

Aeon is seeking a strong, experienced property management leader to serve as Area Manager for three of our permanent supportive housing communities: Exodus, Alliance, and OHP (The Lamoreaux, The Lamoreaux Expansion, The Continental, and The Coyle).

This is a unique opportunity to take a hands-on role in opening and managing Exodus, a new 72-home supportive housing community in downtown Minneapolis, while also leading and developing the Property Managers at Alliance and OHP. We're looking for someone who can step in with confidence, build strong teams, set clear expectations, and bring the leadership and operational skills needed to help all three communities succeed.

Approximately 80% of this position will focus on the daily management of Exodus, including financial performance, affordable housing compliance, property condition, resident experience, and team leadership. The remaining 20% will focus on directly supervising, coaching, and supporting the Property Managers at Alliance and OHP, helping them solve problems, strengthen operations, and achieve results.

Success in this role also means building strong relationships with residents, supportive service providers, and community partners. The Area Manager will play an important role in fostering safe, stable, and welcoming communities that support residents' long-term housing stability.

The Area Manager reports directly to the Portfolio Director.

Key responsibilities include, but are not limited to:

Team Leadership & Multi-Site Support

- Lead, coach, and develop the onsite team at Exodus through ongoing training, performance management, annual reviews, and clear expectations for accountability and resident service.

- Directly supervise the Property Managers at Alliance and OHP, providing ongoing coaching, performance management, and support to help them establish priorities, strengthen operations, and achieve property goals.

- Regularly evaluate property and team performance across all three communities, identify areas for improvement, and hold teams accountable for results.

- Partner with Aeon's Talent Acquisition Manager to support effective and equitable recruitment and hiring, building strong, capable property teams.

Financial Management

- Develop and manage annual operating budgets, monitor expenses, prepare monthly financial variance reports, and support capital planning.

- Drive strong collections performance by monitoring delinquency, addressing past-due balances, and ensuring timely follow-up while working with residents and service partners to support housing stability.

- Review financial performance at Alliance and OHP, identify concerns, and work with Property Managers to develop action plans that strengthen results.

Property Maintenance & Physical Condition

- Direct maintenance and cleaning operations at Exodus, ensuring timely completion of work orders, apartment turnovers, preventative maintenance, and property upkeep.

- Conduct regular property inspections to identify maintenance needs, safety concerns, and opportunities to improve property conditions.

- Support the Property Managers at Alliance and OHP in addressing maintenance priorities, property inspections, and vendor performance.

- Prepare properties for inspections by regulatory and oversight agencies, ensuring any findings are addressed promptly.

Leasing, Occupancy & Affordable Housing Compliance

- Lead leasing and occupancy efforts at Exodus, coordinating with referral partners, service providers, and internal teams to achieve occupancy goals and support successful resident move-ins.

- Ensure accurate and timely completion of applications, eligibility certifications, recertifications, renewals, and required documentation.

- Monitor occupancy and compliance performance at Alliance and OHP, providing guidance and support to Property Managers in addressing vacancies and compliance concerns.

- Partner with Aeon's Compliance Team to prepare for audits and inspections, resolve complex compliance matters, and maintain compliance with applicable housing program requirements.

Supportive Housing & Community Partnerships

- Build and maintain strong relationships with residents, Touchstone Mental Health at Exodus, and service partners at Alliance and OHP to support housing stability while maintaining clear roles between property management and supportive services.

- Support property teams in navigating complex resident situations with empathy, sound judgment, consistency, and respect for resident rights and lease requirements.

- Foster safe, stable, and welcoming communities through culturally responsive communication, collaboration, and a commitment to treating residents with dignity and respect.

Skills & Qualifications

We are seeking an experienced supportive housing leader with strong operational and financial expertise, sound judgment, and a commitment to creating safe, stable, and welcoming communities that support residents' long-term housing stability. This person must be able to balance hands-on property management with leading and developing other Property Managers, building strong teams, and navigating complex situations with confidence, compassion, and accountability.

Additional qualifications include:

- 5+ years of multifamily property management experience, including demonstrated success leading property teams and managing affordable housing communities.

- Experience in permanent supportive housing or working with individuals impacted by homelessness, housing instability, mental health challenges, substance use, poverty, or trauma.

- Demonstrated ability to coach, develop, and hold staff accountable while building engaged, high-performing teams.

- Strong experience with property budgets, financial reporting, collections, occupancy management, and operational planning.

- Working knowledge of affordable housing programs, including Tax Credit/Section 42, Section 8, and other applicable housing requirements.

- Experience building effective relationships with supportive service providers, referral agencies, residents, and community partners.

- Strong problem-solving, communication, and decision-making skills, with the ability to manage competing priorities and respond effectively to challenging situations.

- Ability to engage with diverse communities in a culturally responsive manner while maintaining professional boundaries and confidentiality.

- Commitment to Aeon's mission, values, and diversity, equity, and inclusion efforts.

- Must be a resourceful, problem solving, relationship-building, seeker of excellence.

- A valid driver's license, vehicle insurance, and regular access to a reliable vehicle are required.

Physical Requirements

- Ability to remain in stationary position for extended periods while working at a computer and attending meetings.

- Ability to operate standard office equipment, including computers, phones, and printers.

- Ability to move about the office to access files, meeting spaces, and office equipment.

- Ability to reach above and below shoulder height to access file cabinets, storage areas, and office supplies.

- Ability to lift and carry materials up to 15 pounds on an occasional basis, such as meeting materials or event supplies.

- Ability to conduct property tours and inspections: Includes walking through hallways, stairwells, leasing offices, common areas, and vacant or occupied apartment homes. This may involve navigating multiple floors and uneven surfaces.

- Ability to communicate clearly and effectively, both verbally and in writing, in person and through virtual platforms.

- Ability to work in environments with moderate noise levels, including shared office spaces, meetings, and event settings.

The physical requirements described above represent the essential functions of the job and may be performed with or without reasonable accommodations.

Compensation, Hours & Location

This position has a range of pay of $85,000–$90,000 per year, depending on experience and skill set. Aeon offers a comprehensive benefits package that includes medical, dental, vision, life insurance, long-term disability, retirement plan, generous paid time off, and an employee assistance program.

This is a full-time, in-person position following a Monday–Friday schedule from 8:30am-5pm, with flexibility to meet the needs of the properties, residents, and teams.

Prior to the opening of Exodus, the Area Manager will be based at Mary Hall, Aeon's recently opened supportive housing community in downtown St. Paul, while preparing for the opening of Exodus. Once Exodus opens, the position will be based primarily onsite at Exodus in downtown Minneapolis, with approximately 80% of the role dedicated to Exodus and 20% to Alliance and OHP. Regular visits to Alliance and OHP are required, along with occasional travel to Aeon's Central Office, training facilities, or other properties as needed.

This position will participate in Aeon's property management on-call rotation, typically one week every 5 to 6 weeks. While on-call, the individual must be prepared to make timely and appropriate management decisions in response to urgent site needs or emergencies.

If you are interested in applying for this position, please visit: https://aeonmn.applicantpro.com/jobs/4245731

The position is open until it is filled.

Aeon values a diverse work environment. Individuals with disabilities, persons from BIPOC communities, the LGBTQ+ community, and people from underrepresented communities are strongly encouraged to apply.

Aeon is an Equal Opportunity / Affirmative Action Employer

Employees and residents are encouraged to apply.

Aeon is an Equal Opportunity Employer committed to providing equal employment opportunities to all applicants and employees. Applicants may review the EEOC's Know Your Rights: Workplace Discrimination Is Illegal notice.