HCM Specialist

Job Title: HCM Support Representative Job Description The HCM Support Representative provides administrative and processing support to the HealthCare Management department, with a primary focus on creating pre-notifications, verifying member eligibility and benefit coverage, reviewing provider information, and maintaining accurate documentation. This role requires strong attention to detail and the ability to accurately review and enter healthcare-related information across multiple systems while working with medical terminology, medical records, benefit information, and policy provisions. The position is well-suited for someone who enjoys a transactional, process-driven environment and has previous exposure to medical records, healthcare administration, clinical support, insurance, or a related healthcare setting. Responsibilities

- Create and maintain pre-notification records within internal systems, ensuring all information is entered accurately and completely.
- Verify member eligibility, benefit coverage, and provider demographic information as part of the pre-notification process.
- Review healthcare-related information and documentation using knowledge of medical terminology and established department procedures.
- Maintain accurate documentation associated with pre-notifications, reviews, and HealthCare Management events.
- Identify requests that require clinical review and route information to appropriate nurse case management resources for further evaluation.
- Enter, maintain, and organize information within department systems, spreadsheets, tables, and reports.
- Assist with completion of required reinsurer and carrier case management reports.
- Retrieve and update monthly HealthCare Management reports and assist with completing open reviews.
- Review information for accuracy and completeness while following established healthcare management procedures and documentation requirements.
- Utilize multiple computer systems and software applications to research, document, and maintain healthcare-related information.
- Assist with developing and maintaining department manuals, processing procedures, and training tools to promote consistency across the HealthCare Management department.
- Handle additional administrative and processing requests in support of the HealthCare Management team.
- Provide quality-focused customer service when interacting with internal teams, providers, or other stakeholders.
- Support appointment scheduling and related administrative tasks as needed.

Essential Skills

- Strong attention to detail and accuracy in data entry and documentation.
- Ability to work effectively in a transactional, process-driven environment.
- Knowledge of medical terminology sufficient to review and interpret healthcare-related documentation.
- Experience handling medical or healthcare-related information, such as medical records, healthcare administration, clinical support, insurance, or a related setting.
- High school diploma or equivalent.
- Medical or healthcare skills required.
- Excellent written and verbal communication skills.
- Proficiency using multiple computer systems and software applications to research, document, and maintain information.
- Customer service skills with the ability to support internal and external stakeholders professionally.

Additional Skills & Qualifications

- 1+ year of office experience preferred.
- Experience with quality assurance or accuracy-focused work processes.
- Prior experience in healthcare customer service or patient support environments.
- Familiarity with order entry and data entry in healthcare or insurance systems.
- Experience scheduling appointments or coordinating healthcare-related activities.
- Ability to contribute to the development of manuals, processing procedures, and training tools.
- Interest in professional growth and the potential for long-term career opportunities.

Work Environment This role is based in a collaborative office environment within a HealthCare Management department of approximately 10 or more team members. The schedule follows standard business hours, Monday through Friday, from 8:00 a.m. to 4:30 p.m. You will work extensively with computers and multiple software applications throughout the day to research, document, and maintain healthcare-related information. The environment emphasizes accuracy, consistency, and adherence to established procedures, with opportunities for growth and potential career advancement options after an initial period of employment.
Job Type & Location
This is a Contract to Hire position based out of Overland Park, KS.
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Overland Park, KS.
Application Deadline
This position is anticipated to close on Oct 31, 2026.
Workplace Type
This is a fully onsite position in Overland Park,KS.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.