Tech Support

Job Title: Tech Support Job Description The role involves providing phone and on-site technical support to computer users at the Dulles branch office. You will serve as the first line of technical support for all Help Desk calls, track, and enter all Computer Service and User Change Requests, and update their status using our custom tracking system. Responsibilities also include supporting the company Intranet site, assisting in overseeing custom database projects, ordering supplies and equipment, installing or changing equipment, creating and terminating user accounts, overseeing software and application installations, upgrading hardware, maintaining active directory, and ensuring rigorous documentation for IT compliance requirements. Responsibilities

- Provide phone and on-site technical support to all computer users at the Dulles branch office.
- Serve as the first line of technical support for all Help Desk calls.
- Track and enter all Computer Service and User Change Requests.
- Update the status of all Computer Service Requests and User Change Requests using our custom tracking system.
- Support the company Intranet site.
- Assist in overseeing custom database projects.
- Order supplies and equipment as directed.
- Install or change equipment to meet company needs as directed.
- Create and terminate user accounts.
- Perform and oversee software and application installations and upgrades.
- Add or upgrade hardware as requested, including disk drives, printers, and related equipment.
- Maintain active directory.
- Troubleshoot and resolve all information systems issues in the organization.
- Provide rigorous documentation for all tracking and reporting relevant to IT compliance requirements.

Essential Skills

- 3+ years of customer service experience in a technology-assisted environment preferred.
- Ability to communicate clearly and effectively with peers, management, members, contractors, and vendors with a positive attitude.
- Proficiency in utilizing Microsoft 365 applications and services.
- Understanding of Windows 11 Operating Systems, network devices, and technologies.
- Knowledge of mobile devices and management (Android & iOS with Enterprise MDM).
- Ability to diagnose and resolve basic technical issues.
- Understanding of basic networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP.
- Ability to explain complex IT concepts in simple terms.
- Capability to manage high-priority projects with comprehensive documentation from start to completion.
- Leveraging technology within the organization and assisting in training end-users to develop a self-sufficient culture.
- Motivation and ability to take initiative with minimal follow-up.

Additional Skills & Qualifications

- Working knowledge of Windows 11, Microsoft M365, Intune, Teams, SharePoint, Azure AD, Active Directory, Adobe Creative Cloud Products, Bluebeam Revu eXtreme, Help Desk Ticketing Software (Cherwell, Zendesk, ServiceNow), EDR Solutions (Cortex XDR, Symantec, Palo Alto), Trimble Accubid Estimating & Change Order Software, and Smartsheet Reporting.

Work Environment The position requires working five days a week. The work environment involves utilizing technologies such as Windows 11, Microsoft M365 applications, and Help Desk Ticketing Software, among others. The role demands adaptability to dynamic IT systems and a proactive approach to troubleshooting technical issues.
Job Type & Location
This is a Contract to Hire position based out of Washington, DC.
Pay and Benefits
The pay range for this position is $35.00 - $36.06/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Washington, DC.
Application Deadline
This position is anticipated to close on Nov 3, 2026.
Workplace Type
This is a fully onsite position in Washington,DC.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.