Operations Specialist (Day Shift)

Job Description

The Operations Specialist (Day Shfit) serves as a central point for monitoring, assessing, communicating, and coordinating responses to security and safety risks that may affect company personnel, facilities, operations, travelers, and business interests worldwide. Working within our Company’s Resiliency Center, the Operations Specialist maintains continuous situational awareness of global events and emerging threats and supports timely, informed decision-making during routine operations, elevated threats, and crisis situations. The role integrates global risk monitoring, travel risk management, protective intelligence, crisis and incident response, emergency communications, and security operations. During critical incidents, the Operations Specialist acts as an operational communications and coordination hub, supporting incident management teams with accurate information, personnel accountability, mass notification, documentation, escalation, and ongoing situational reporting.

Job Description & Responsibilities.

- Continuously monitor global events for threats and rapidly assess their potential impact on our Company.
- Support travel risk management by monitoring employee travel and providing outreach and assistance as needed.
- Operate emergency notification platforms to distribute security alerts and critical communications.
- Serve as the initial coordination point during incidents, initiating response procedures and maintaining situational awareness.
- Draft and distribute security alerts, intelligence summaries, and situation reports.
- Support protective intelligence functions through research and assessment of potential threats.
- Maintain incident timelines, event logs, and other operational documentation.
- Coordinate with internal stakeholders and external partners, including law enforcement and emergency services.
- Monitor physical security systems, such as alarms and access control, and coordinate responses.
- Execute all duties in accordance with Standard Operating Procedures and participate in exercises to ensure operational readiness.
- Handle sensitive information with discretion and confidentiality.
- Perform other duties as assigned or as required based on the evolving needs of our Company.

Qualifications

Required Qualifications

- Bachelor’s degree or equivalent experience.

Preferred Qualifications

- Minimum of 3 years of experience in a Global Security Operations Center (GSOC), emergency dispatch, or a similar 24/7 command center environment.
- Experience operating mass communication, threat intelligence, and travel tracking platforms.
- Experience in a global corporate or pharmaceutical sector security environment.

Skills & Competencies

- Demonstrates strong situational awareness, critical thinking, and sound judgment under pressure.
- Excellent analytical and written communication skills, with the ability to rapidly process incomplete information and produce clear, concise assessments.
- Ability to manage multiple priorities in a fast-paced, 24/7 security operations environment.
- A strong balance of analytical capability and operational execution to both monitor information and initiate a response.
- High degree of attention to detail and discretion.

Physical & Operational Requirements

- Must be able to work a fixed day shift schedule, potentially including weekends and holidays.
- Must be flexible and able to work a 12-hour rotating day shift schedule; specific shift hours, durations, and rotations are subject to change based on company operational tempo and business needs.

Required Skills:
Alarm Monitoring, Alarm Monitoring, Analytical Analysis, Asset Protection, Contingency Planning, Contractor Management, Crisis Management, Data Confidentiality, Decision Making, Detail-Oriented, Emergency Notification Systems, Event Communications, Event Logging, Event Monitoring, Event Support, Incident Analysis, Incident Investigations, Incident Management, Incident Reporting, Insider Threat Mitigation, Interpersonal Relationships, Investigation Techniques, IT Security Auditing, Lease Administration, Physical Security {+ 10 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The primary location for this posting is:
USA - New Jersey - Rahway

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:
$96,200.00 - $151,400.00

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .

Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

Additional location(s) Compensation Information:

San Francisco Residents Only:  We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:  We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
No Travel Required

Flexible Work Arrangements:
Not Applicable

Shift:
1st - Day, 2nd - Evening

Valid Driving License:
No

Hazardous Material(s):
No

Job Posting End Date:
10/27/2026
*A job posting is effective until 11:59:59PM on the day BEFORE  the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.