About this role
The Performance Management Analyst will support consistent, timely, and accurate performance management across NOV GBS by:
- Consolidating and validating service and operational performance data from multiple sources.
- Supporting KPI and SLA management, reporting standards, and performance tracking.
- Developing and maintaining dashboards, scorecards, and management reporting.
- Identifying trends, exceptions, data-quality issues, and potential performance risks.
- Supporting recurring governance processes and ensuring actions, decisions, escalations, and commitments are tracked through closure.
- Providing reliable performance information that enables leaders to understand service results and make informed decisions.
Required
- Bachelor's degree in Business, Finance, Analytics, Data/Information Systems, Operations, Engineering, or a related field.
- 3+ years of experience in performance reporting, service management, business analytics, operational reporting, shared services, PMO, or consulting/professional services.
- Hands-on experience consolidating and validating data and supporting KPI/SLA reporting.
- Experience preparing dashboards, scorecards, or similar performance reporting.
- Experience supporting recurring performance or governance reporting cycles.
- Strong Excel and data-analysis skills.
- Strong analytical, organizational, and coordination skills.
- Strong written and verbal communication skills in English.
- Ability to work effectively across multiple stakeholders and follow actions and commitments through closure.
Preferred
- Prior exposure to a GBS, GCC, Shared Services, or managed-services environment.
- Experience with Power BI, Tableau, Alteryx, or similar BI/reporting tools.
- Experience preparing executive-level reporting and management presentations.
- Experience maintaining action trackers, RAID logs, governance materials, and escalation records.
- Analytics, Lean Six Sigma, ITIL/service-management, or related certification.
- Experience working with multiple value streams, delivery locations, or service providers.