About this role
We're looking for a Project Manager who thrives at the intersection of business, technology, and AI.
You will own the client onboarding journey — shaping business processes, EDI integrations, and reporting specs — while working shoulder-to-shoulder with our in-house developers to design and refine the platforms that power our operations.
Our business volume is growing fast — client tickets are up 60% year-over-year — and we are scaling the team to keep pace. As a truly AI-forward company, we expect you to leverage AI fluently to multiply your impact and help our lean, high-performing team keep scaling capacity faster than headcount.
KEY RESPONSIBILITIES
New Development & Client Onboarding — 40%
- Lead the end-to-end onboarding of new clients on our internal platforms, from kickoff to go-live.
- Gather and validate business requirements; design EDI flows and report specifications.
- Translate requirements into clear, build-ready specs and mockups for the development team.
- Ensure every project is delivered on time, on scope, and on quality.
Platform Operations & Maintenance — 25%
- Own the day-to-day health of the platforms and integrations you've launched.
- Triage issues, prioritize enhancements, and manage change requests.
- Partner with engineering so clients keep getting value long after go-live — not just a launch.
Cross-functional Communication & Stakeholder Management — 20%
- Act as the bridge between clients, operations, and our software development team.
- Run requirement workshops, process reviews, and user training; lead status reviews and align expectations.
- Turn ambiguous business conversations into structured decisions everyone can act on.
Continuous Improvement & AI-Driven Innovation — 15%
- Use AI tools (Copilot, Claude) fluently across analysis, documentation, and decision-making.
- Build and refine AI skills, agents, and automations that reduce manual work for the team.
- Bring forward ideas that help our lean team punch far above its weight.
JOB QUALIFICATIONS
Education/Technical Skills
- Bachelor's degree or above in Information Management, Computer Science, IE, or related fields; PMP / Agile certifications a plus.
- Solid knowledge of EDI standards (EDIFACT, X12, XML/JSON, APIs) and system integration concepts.
- Skilled in writing functional specs, report specs, and process flows; able to read data models and basic SQL.
- Fluent use of modern AI tools (ChatGPT, Claude, Copilot) to accelerate analysis and delivery.
Knowledge/Work Experience
- 5+ years as a PM, BA, or Implementation Consultant on internally developed or enterprise platforms.
- Proven track record leading client onboarding involving system integration, EDI, and custom reporting.
- Strong experience working with in-house dev teams across the full SDLC.
- Logistics, freight forwarding, or supply chain background highly preferred.
Key Behavioral Competencies
- Strong communicator and stakeholder manager who thrives in ambiguity.
- Structured thinker with sharp prioritization and a strong sense of ownership.
- True team player — curious, collaborative, and comfortable challenging ideas.
- Growth-oriented and AI-curious; constantly raising the bar on how work gets done.