Senior Accountant (Franchise Accounts Receivable)

Position Summary

Manage a high-volume franchise accounts receivable portfolio, including collections, cash application, recurring ACH payments, aging and complex account investigations. Support internal teams and colleagues in resolving escalated receivables matters.

Job Details

- Work Setup: Work from home
- Shift/Schedule: Monday to Friday, 8:00 AM to 5:00 PM U.S. Eastern Time
- Holidays: U.S. corporate holiday calendar

Responsibilities

- Own an assigned portfolio of franchise customer accounts and prioritize collection activity from aging and payment status.

- Maintain recurring ACH arrangements and support daily cash application and deposit-related research.

- Research billed amounts, collections exceptions, payment allocations, disputed balances and credit/debit adjustments.

- Calculate contract-related termination and interpret contracts or other fees for review by the appropriate business/legal team as assigned.

- Communicate with franchise owners, property contacts and internal teams to resolve complex AR issues.

- Advise AR Accountants on challenging cases, escalation routes and account resolution documentation.

- Document customer correspondence, payment commitments and next steps in the relevant system and tracking reports.

- Prepare account and portfolio updates for collection review meetings and support process improvements.

- Serve as the primary point of contact for franchisees on invoice discrepancies, listening carefully to hotel owners' concerns and responding with empathy, professionalism and a clear path forward.

- Develop creative, mutually workable balance resolutions (such as payment plans, adjustment proposals or settlement options) and present them for approval in line with policy.

- Own the handoff of non-AR issues to the appropriate operational departments, providing full context and following up until each issue is resolved.

- Initiate invoice correction tickets and monitor them through completion, keeping franchisees informed of status at each stage.

- Work in conjunction with Franchise Billing to research and correct invoice errors and reduce recurring discrepancies.

- Maintain open lines of communication with the AR Manager and Operations staff on account status, escalations and emerging trends.

Qualifications

- At least 5 years of experience in accounts receivable collections or high-volume portfolio receivables.

- Knowledge of AR aging, cash applications, recurring payment methods, collections workflows and account reconciliation.

- Ability to manage a large account portfolio, analyze data in Excel and resolve complex financial/customer issues.

- Strong professional communication, stakeholder coordination and follow-through.

- Strong interpersonal relationship skills

- Ability to listen to and empathize with hotel owners while working toward fair, practical resolutions.

- Work closely with AR Manager and high-level Operations staff.

Nice to Have

- Experience with Microsoft Dynamics, Yardi ticketing systems, and Excel.

- ACH administration, contract-related charge calculations and franchise collections experience.

- Informal mentoring, escalation handling and process improvement experience.