About this role
Who we are and what do we do?
We are PHOENIX Business Services, an international team of 200 colleagues operating as a Shared Services Center based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission - we deliver the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe. Home | PHOENIX group
The heart of the role
- 2nd Level Support & 3rd Level Coordination: Single point of contact for country purchase organizations / operational buyers – handling written requests, incidents, and system-related issues, troubleshooting across procurement and connected backend systems, and coordinating 3rd-level topics with external tool providers (ticket creation, follow-up, testing, and communication with country stakeholders).
- Answering all written requests and problems
- Problem - solving and troubleshooting in case of incidents/problems
- Editing / Handling of purchase order baskets with defects in all backends
- Master Data Management (Enhancement of master data, e.g., GL accounts; adaptations or customizing of master data, e.g., class – GL account mappings
- User Management (user generation/medication deletion)
- Support in Rollout projects (master data generation in test systems, etc.)
What makes you the best
- College or university degree in economics or a related subject or IT (1-3 years)
- General understanding of finance and procurement processes and standards
- Strong communication and advisory skills
- IT Affinity, ITIL Knowledge, an advantage
- Customer centricity through your day-to-day interactions
- Hands-on, solution-oriented mindset with ownership of topics end-to-end
- Multi-cultural acceptance, ability to work in a fast-paced and changing environment
- Proficient in English (both written and verbal), German skills are an advantage
- Experience with SAP, Basware, and other procurement systems is an advantage
Nice to have
• ITIL certification or service management knowledge
• Experience working in a structured support environment
Our colleagues value the most:
In addition to the usual perks at SSCs, such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer:
- Hybrid work from the heart of Vilnius and your beloved home💖
- Language courses (German, English, and French)
- 4 trust days per year.
- Gamified monetary rewards for automation projects 🎁
- Individualized competency development plan for your future career
- Compensation for your home office 💲
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