About this role
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
JOB PROFILE
Primary purpose of the role
This role is responsible for the implementation processes and activities related to the onboarding of new revenue for the Digital Solutions group in the designated region for Iron Mountain. These implementation activities will yield successful onboarding of new Customer projects that meet the requirements & timeframes of Customers as well as the operational & financial expectations of Iron Mountain. This role encompasses end-to-end planning and ownership of the work and oversight of both Customers facing staff responsible for implementations as well as the technical resources that are responsible for creating and testing new workflows to support projects.
Key accountabilities
- Providing advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning, and modification of solutions.
- Partnering with sales and teams as an influencer to craft relevant, valuable, and profitable solutions.
- Executing standard processes & methodologies
- Support and develop processes for providing regular updates on Implementation schedules; internally and externally.
- Expertly manage Project Management and Technical resource scheduling and utilization.
- Operate within assigned budgets
- Assist Project/Programme Managers with the development of detailed project plans – provide subject matter expertise to ensure project plans reflect the right level of detail
- Leverage industry experience & background to advise/course-correct plans to ensure Iron Mountain follows best practices
- Ensures customer satisfaction – understands/establishes key performance metrics - quality, reliability, responsiveness, budget targets, etc. and ensures necessary IT Service Delivery reports are followed
- Actively support and Comply with all IT Governance activities.
The role is responsible for the overall delivery of customer-facing solutions and operational production systems that support customer deliverables.
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Category: Project/Program Management Group