Production Support Engineer

Production Support Engineer

About Millennium
Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium’s mission is to deliver results for our investors. Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning. With opportunities to deepen expertise and accelerate development, talent at Millennium is equipped to adapt, evolve and build lasting impact over time. Discover how transformative growth accelerates impact.

Meet the Team
Millennium’s Information Technology organization is core to the health and growth of the firm. Supporting an active, multi-manager business model, the team develops and maintains flexible, scalable technology and advanced proprietary systems, including next-generation analytical and trading capabilities. The Derivatives Trading Application Support Team provides front-office support for Equity Derivatives and Convertible Bond trading tools, analytics, and monitoring systems.

What You’ll Do

- Provide Level 1+ front-office production support to Portfolio Managers and trading users of Equity Derivatives volatility and Convertible Bond platforms.
- Troubleshoot and resolve issues across market data, pricers, risk, trade capture, P&L, and Convertible Bond analytics; coordinate escalation with engineering teams.
- Build and maintain monitoring, alerting, and operational dashboards for critical intraday and end-of-day processes.
- Automate recurring support and operational tasks through scripts and tools, reducing manual intervention and improving process reliability.
- Measure and improve platform availability, performance, data quality, and operational resilience; contribute to incident reviews, runbooks, and preventative fixes.
- Train users on supported platforms and communicate clearly during incidents, releases, and planned changes.

What You Bring

- Experience in front-office trading support or development; approximately five years of experience is preferred.
- Strong knowledge of Equity Derivatives products, Convertible Bonds, volatility surfaces, and forward calibration.
- Proficiency in Python and Unix shell scripting, with the ability to work effectively in a Java environment.
- Experience with Asian listed and OTC derivatives markets; familiarity with structured products and warrant markets is preferred.
- Experience with market data and analytics vendors such as Bloomberg, Reuters, IHS Markit, ICE, Cscreen, or Monis is a plus.
- Strong written and verbal communication skills, with the ability to train and support front-office users.
- Ability to prioritize competing demands and operate with urgency in a fast-paced, high-pressure environment.
- Strong attention to detail, ownership mindset, problem-solving ability, and sound judgment when mitigating production issues.