BPA Consultant, Transformation

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role Description

The Consultant, Business Process Analysis will support Transfer Agency transformation and operational delivery. Working with operations, technology, product, risk, compliance and external vendors, the role will analyse business needs, document requirements, support critical applications and contribute to the implementation of controlled, scalable solutions. The successful candidate will support activities from initial problem definition through requirements, testing, implementation and ongoing application support, with particular focus on investor onboarding, AML/KYC and core Transfer Agency platforms.

Key Responsibilities

- Business analysis and requirements: Support discovery, requirements elicitation, analysis, validation and documentation across business, technology and control stakeholders; translate defined problem statements into business requirements, user stories, acceptance criteria and traceability outputs.
- Process and operating-model design: Assess current-state processes, data flows, hand-offs and controls; identify gaps and define future-state requirements for investor onboarding, AML/KYC, static data, documentation, reporting and related Transfer Agency services.
- Target operating model support: Contribute to the definition, validation and implementation of target operating models by analysing roles, capabilities, governance, process ownership, technology enablement, controls, service delivery and organisational impacts; help translate the agreed model into practical transition activities and implementation requirements.
- Solution delivery: Work with project managers, product owners, operations, technology, risk, compliance and vendors to support analysis through scoping, design, detailed requirements, implementation readiness and post-implementation review.
- Testing and quality assurance: Develop test strategies, scenarios and plans; execute or coordinate system, regression and user-acceptance testing for Fenergo, ICON, Multifonds and other Transfer Agency applications; analyse results, manage defects and confirm acceptance criteria.
- Stakeholder engagement: Participate in and, where appropriate, facilitate workshops and working sessions; clarify assumptions, resolve requirements questions and support alignment across regional and cross-functional teams.
- Risk, control and regulatory analysis: Identify operational, data, control and regulatory considerations; assess jurisdiction-specific requirements and ensure these are documented, communicated and reflected in solution design and delivery.
- Governance and continuous improvement: Prepare process maps, data mappings, governance materials, training content and implementation artefacts; contribute to improvements in analysis standards, templates, controls and ways of working.
- Change support: Support transformation initiatives and adoption of new processes and systems, working with regional functional managers to help ensure effective communication and smooth implementation.

Experience, Skills & Qualifications

- Relevant business analysis, change delivery or application-support experience within funds, asset servicing, Transfer Agency, investor onboarding, AML/KYC or financial-services operations; typically 5–7 years of relevant experience.
- Strong knowledge of Transfer Agency operating models, controls, service delivery and applications; experience with Multifonds, ICON or comparable platforms is highly desirable.
- Proven capability in requirements management, process mapping, data analysis, test planning, UAT, defect management and implementation readiness.
- Strong analytical and problem-solving skills, with the ability to work through ambiguity, manage priorities and deliver to agreed timelines.
- Self-driven and accountable, with the initiative to work independently, progress priorities proactively and take ownership from problem identification through delivery.
- Ability to connect end-to-end business processes, data, systems, controls and customer outcomes, identifying upstream and downstream dependencies and translating insights into practical, scalable improvements.
- Strong stakeholder-management, workshop-facilitation, communication and presentation skills, including the ability to translate effectively between technical and non-technical audiences.
- Demonstrated ownership, sound judgement and the ability to influence cross-regional teams without direct authority.
- Proficiency in Microsoft Office is essential; experience with Visio, Power BI, SharePoint, Aha!, Azure DevOps, Jira or Confluence is beneficial.
- Bachelor’s degree, equivalent professional experience

Eligibility - Internal Partners

- 24 Months as a Technical Coordinator /Associate Consultant to move as a Consultant
- Movement within TL and Consultant Level will be 12 months

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected] , or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees.  In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees.  Learn more.