Unit Coordinator

Job Description:

This role is a part-time day shift from 7:00AM - 3:00PM with every other weekend.

The Unit Coordinator will collaborate with internal and external resources to provide administrative and operational support to the clinical unit.  This individual serves as a central contact to the wider community for customer service, facilitating patient centered care through values of the organization.  The Unit Coordinator is a liaison for physicians, nurses, ancillary staff, patients, families and care partners.  In a fast-paced environment, the incumbent must be successful at working independently while managing the details of highly confidential information critical to the efficient function of the organization.

CORE COMPETENCIES/CRITICAL RESPONSIBILITIES:

- Service Orientation and Customer Focus

- Greets individuals coming to the unit, provide directions, information , responds to needs and requests.

- Respects and protects the patient’s rights to confidentiality and privacy and discloses information only for professional purposes with collaboration of licensed nurse .

- Performs service recovery and communicates as a care team to achieve the desired patient outcome.

- Maintains high standards of service to patients, physicians and other hospital departments.

- Displays a positive attitude and works to achieve an environment of respect, accountability, teamwork, integrity, and compassion.  Does not support or take part in disruptive or negative behavior.

- Participates in performance improvement initiatives.

- Keep an orderly unit, maintains efficiency on the unit.

- Orients patients, family members and care partners to the “Welcome Folder” and all of the contents.

- Planning, Prioritizing, Problem Solving and Decision Making

- Prepares compiles and maintains the patient’s medical record on the nursing unit, both paper and paperless charts in compliance with HIMMS Level 7 certification from admission through discharge, utilizing the current I.S. system.

- Complies with hospital attendance policy and department staffing policy and rotations.

- Ability to manage multiple competing tasks, develop effective plan for accomplishing daily tasks and manage priorities and allocation of available resources along with care team.

- Responds to crisis in a calm, efficient manner, directing others concisely.

- Participates in ongoing regulatory readiness compliance.

- Communicating Effectively/Delegation

- Manages the unit’s communication systems (phone, pagers, voceras , patient call bells, fax, etc.), to facilitate communication between members of the health care team, the patient, family and care partner

- Responds to the patient call bell system and Vocera . Contacts nursing personnel as appropriate and follows through ensuring the needs of our patients have been met.

- Communicates effectively with all members of the health care team and related departments to provide accurate information about the care of the patients.

- Keeps all unit caregivers informed of issues and policies that affect patient care or nursing practices by actively participating in the shared governance.

- Formulates and maintains effective working relationships with peers, managers and other team members

- A clear direction and collaborates responsibility when appropriate.

- Performs duties as assigned or requested in order to maintain a high level of service.

- Maintains patient confidentiality at all times .

- Technical Knowledge

- Ability to utilize, navigate and provide instruction on the electronic medical record.

- Orders and maintains equipment and utilizes supplies in a safe, cost-effective manner.

- Completes required continuous training and education, including department specific requirements

UNIT SPECIFIC COMPETENCIES & REQUIREMENTS:

Will be provided on orientation to the unit

QUALIFICATIONS REQUIRED:

- Minimum of high school diploma, GED or equivalent required

- Strong customer service and intrapersonal skills required .

- Competency with Microsoft Windows based software preferred.

- Prior experience with telephone reception highly preferred.

- Ability to work in a fast-paced environment is required.

- Must be willing to adapt well to changing priorities, instant deadlines, and constant interruptions.

- Requires advanced interpersonal/communication skills.