VP Operations

Role: VP Operations

Reports to: CEO / Founder

Working model: On-site, London

Working Hours 9am-6pm

Role snapshot

- Mission: turn OneDome’s acquisition-led strategy into predictable, high-quality execution across platform, operations and partners.

- Primary focus: operating-model design (post-acquisition), completion certainty, and operational efficiency in a regulated environment.

- You are the ‘programme manager on steroids’: you hold the whole machine in your head, zoom in/out fast, and relentlessly drive delivery.

- Key partners: CEO, Chief of Staff, Product/Tech/Data leaders, Commercial/Partnerships, Risk/Compliance, and heads of acquired businesses.

- Success is measured in completions, time-to-complete, cost-to-serve, partner performance, and operational risk outcomes—not activity.

The opportunity

This is a pivotal hire - OneDome has scaled quickly through acquisition and now needs a VP of Operations who can industrialise execution: remove duplicated legacy ways of working, create clarity of ownership, and build an operating cadence that makes performance repeatable.

Key responsibilities

- Build and run the operating model: forums, governance, decision rights, OKRs/KPIs and cross-functional rituals that connect strategy to day-to-day delivery.

- Lead post-acquisition integration: align processes, tooling, handoffs and incentives across acquired entities and the ‘mothership’ while protecting business continuity.

- Own end-to-end completion performance: reduce friction and time-to-complete across mortgage, conveyancing and ancillary services; improve customer certainty and unit economics.

- Drive partner operations at scale: set standards, SLAs and performance management across lenders, brokers, conveyancers, surveyors and other third parties.

- Partner with Product/Tech/Data to prioritise automation and workflow tooling that de-risks operations, increases transparency, and surfaces issues early.

- Strengthen operational risk: embed controls and auditability into operational processes, working closely with specialist risk/compliance functions to protect brand trust.

- Build a high-performing operations organisation: structure teams, hire/coach leaders, create playbooks, and establish a culture of pace, detail and accountability.

- Create a continuous improvement engine: instrument processes, diagnose failure points with data, and run systematic improvement cycles.

What success looks like

First 90 days

- Complete a diagnostic of the current operating model, integration backlog, operational metrics and partner performance.

- Agree a clear 100-day plan with the CEO/Chief of Staff: integration priorities, quick wins, and the next operating cadence.

- Implement a visible governance rhythm (weekly/bi-weekly) with clean OKRs/KPIs and owners; remove ambiguity on decision rights.

- Deliver early improvements in at least one high-friction area of the completion journey to build momentum.

12 months

- A repeatable integration playbook that reduces time-to-integrate and avoids ‘legacy sprawl’.

- Material improvement in completion rate and time-to-completion, with clear attribution to operational changes.

- A stable, scalable operating cadence with reliable forecasting of delivery, partner performance and operational risk hotspots.

- An operations team with strong middle leadership and clear accountability across the group.

Person specification

Essential experience

- 3-5 years of demonstrable operations leadership (COO/VP Ops/Head of Operations) in a fintech start-up/scale-up; marketplace and regulated delivery experience strongly valued.

- Proven post-acquisition integration leadership: simplifying multi-entity operating models, harmonising processes and improving execution metrics.

- Deep experience running multi-party delivery models reliant on external partners, with rigorous performance management.

- Strong data fluency: uses funnel, operational and financial metrics to prioritise work, diagnose issues and make trade-offs.

- Demonstrated ability to build cadence, accountability and pace in fast-moving, ambiguous scale-up environments.

Desirable

- Formal programme delivery training (e.g., PRINCE2 / MSP / PgMP) or equivalent ‘battle-tested’ experience.

- Experience in FCA-influenced or similarly regulated environments; comfort embedding controls without slowing the business to a crawl.

- Exposure to mortgage, conveyancing, insurance, or other high-stakes customer journeys.

Behaviours and motivations

- Structured and detail-obsessed: enjoys making messy, inherited processes clean and scalable.

- High ownership, low ego: will get into the weeds, fix problems, then systematise and delegate.

- Fast, clear thinker: can hold complexity and still communicate simply to drive decisions.

- Bias for action with sound judgement: knows when to move fast and when to slow down for risk and reputation.

Location and package

UK-based (London preferred)

Competitive base + bonus + meaningful equity/LTI, aligned to long-term value creation

Why join OneDome

- Own the operating model of a completion-led platform where operational performance directly drives revenue, profitability and trust.

- Work directly with the CEO and Chief of Staff on the highest-impact priorities (integration, execution, and scaling).

- Build a career-defining track record in an acquisition-rich, regulated scale-up environment.

- Meaningful upside through equity/LTI tied to the value created by better completion, efficiency and execution

About OneDome

OneDome is a UK-based housing and fintech technology platform building an AI-powered platform to simplify life’s biggest financial decisions — from buying a first home to building and pro-tecting long-term wealth.

The platform brings together property discovery, mortgage origination, legal and transaction ser-vices, insurance, and financial planning into a single, end-to-end digital experience. OneDome’s flagship HomeBuyer Service reimagines home ownership as a retail-style product, bundling every-thing required to purchase a home into one transparent, fixed-price offering. Beyond home purchases, the platform supports customers across the full lifecycle of home ownership and personal finance.

OneDome operates at scale, working with a nationwide network of over 500 mortgage brokers and arranging approximately $1.4 billion in mortgage volume per month, positioning the company among the largest housing and mortgage platforms in the UK.

The company is profitable and has been recognised for rapid, capital-efficient growth, including being ranked the 4th fastest-growing fintech and 17th fastest-growing technology company by the Deloitte Fast 50 in 2025, and the 6th fastest-growing tech company by the Sunday Times Tech 100 in 2026.

Backed by Channel 4 Ventures and family offices across the UK, Saudi Arabia, the United States, and Australia, OneDome is building the next generation housing and fintech super-platform , re-placing fragmented, manual processes with a modern, data-driven, AI-enabled consumer experience.