Customer Service Executive

SUMMARY OF THE ROLE

Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.

Responsibilities:

- Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure excellent and efficient customer service.
- Perform invoicing of Customers' orders accurately and efficiently and respect local laws and Jotun procedures.
- Coordinate the activities within the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices.
- Follow up on Customers' complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
- Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service.
- Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions to increase customer satisfaction.
- Verify, enter, and review system prices accurately with the customer's purchase orders and sales orders.
- Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.
- Monitor daily follow-up of orders and change dates if applicable to achieve correct backlog and OTIF.
- Handle approved Sales Returns with appropriate charge information and create credit notes when required.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

WHAT WE LOOK FOR

PERSONAL QUALITIES

Do you enjoy creating excellent customer experiences and ensuring that every order is handled accurately and efficiently? Are you motivated by coordinating processes, solving challenges, and collaborating with different teams to deliver high-quality service?

We are looking for a Customer Service Executive to join our team. In this role, you will be a key point of contact for customers and internal stakeholders, ensuring smooth order processing, invoicing, complaint handling, and delivery coordination. You will work closely with Sales, Supply Chain, Operations, and Logistics teams to provide a seamless customer journey and contribute to high customer satisfaction.

QUALIFICATIONS

Education:

Bachelor's degree in Business Administration, Supply Chain, Logistics, Customer Service, or a related field (preferred).

Work Experience:

We are looking for professionals who meet certain prerequisites, including:

- Experience in customer service, order management, sales support, or a similar operational role.

- Experience working with ERP systems and customer order processing.

- Strong administrative and organizational skills with high attention to detail.

- Good understanding of invoicing, order fulfillment, and customer service processes.

- Proficiency in Microsoft Office applications, particularly Excel.

- Strong written and verbal communication skills.

WHAT WE OFFER

- Competitive compensation and benefits: Generous paid time off

- 11 holidays
- 14 weeks of paid maternity leave or 2 weeks of paid paternity leave
- paid caregiver leave
- bonus eligibility, and much more

- Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
- Career development opportunities across multiple disciplines and geographies.
- Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
- A supportive and inclusive company culture where you can be your authentic self.
- A focus on having fun together through team buildings and social activities.

POSITION INFORMATION

Company:
Jotun Paints Inc.
Contract Type:
Regular

Time Type:
Full time

CLOSING DATE (dd.mm.yyyy):
22.11.2026

WHO WE ARE

Our operations in the AMERICAS (North America, Central America and South America) began in the 70's in the USA and later expanded to Brazil (1998) and later to Mexico (2015). Today with a factory in Brazil (Rio de Janeiro) and direct sales operations in the US (Houston) and Mexico (Vera Cruz), the AMERICAS region is strategically located and is active in the Marine and Protective segments. With a promising market for our products and our brand, we have the ambition to expand to other countries in the region. We believe that real value in our companies is our employees, both as individuals and as teams. We focus on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, driven by our values of Loyalty, Care, Respect and Boldness. And WE make it happen!

Jotun is one of the world's leading manufacturers of paints, coatings and powder coatings. Jotun was founded in Norway in 1926, and after great domestic success, an international expansion started in 1962 which has since taken Jotun all around the world. The newly enlarged company then set a course for further international expansion.With experienced technical sales and support and over 50 years presence in the USA, Jotun USA is dedicated to providing innovative products and solutions and unparalleled service in the marketplace. Jotun has a set-up in several locations around the United States, from north to south, and east to west, serving local markets with a wide range of marine and protective coatings. Our US commercial head office is located in Houston, TX. Jotun protects property and make its mark on your surroundings, from large ships to beautiful structures. Do you want to join us and MAKE Y/OUR MARK?

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now!