About this role
To lead and oversee performance of designated subsidence teams, ensuring that customers receive a high-quality, timely and efficient service from initial instruction through to resolution.
The role is accountable for service excellence, efficient claim progression and lifecycle performance, with a particular focus on reducing end-to-end claim lifecycles, enhancing customer satisfaction and ensuring work progresses efficiently through each stage of the customer journey. You will also be accountable for ensuring teams meet the business financial objectives / targets in terms of revenue. The role will provide strong operational leadership across multiple teams, ensuring Team Managers have the capability, capacity, information and accountability required to deliver against agreed service, lifecycle and performance / financial objectives.
Essential:
- Subsidence experience at management level
- Detailed understanding of Client requirements.
- Understanding of people management
- Understanding of resourcing planning requirements in a dynamic environment.
- Knowledge of Insurance Principles
- Experience of managing managers/team leaders across multiple operational functions
- Evidence of strong leadership skills and good planning / organisational skills
- Proven track record on delivering successful change and introducing initiatives
Desirable:
- Insurance related qualification i.e. Cert CII or Cert CILA
- Relevant professional qualification in management, operations, leadership or a related discipline.
- Experience of operating within a large or complex organisational structure.
- Experience of budget management and financial planning.
- Experience of workforce planning & organisational design
- Experience of delivering cost efficiencies or productivity improvements.
- Experience of working within a regulated, highly accountable or compliance-focused environment, where relevant.