About this role
This role is to manage all operational matters relating to the Subsidence Unit for an identified team.
This role will also be responsible for excellent service provision, cost control and overall management of people, resourcing and development within the identified team.
Essential:
- Insurance experience at Senior or Management level
- Insurance claims handling experience
- Experience in dealing with clients or client facing within insurance
- Knowledge of Insurance Principles
- Detailed understanding of Client requirements.
- Understanding of people management
- Understanding of budgetary management
- Understanding of resourcing planning requirements in a dynamic environment.
- Credible team leadership skills to motivate team members; address people issues and create a high performing team culture.
- Builds and maintains positive working relationships within own team and with colleagues across the business.
- Demonstrates an action orientated approach to understand and fix problems within the work.
- Is open and adaptive to continual change and facilitates change within the team.
- Demonstrates a desire to continuously improve self and others by sharing, listening and exchanging information and knowledge at all levels.
- Good problem-solving ability to recognise difficulties and take proactive measures to overcome problems.
- Well-developed and effective written and verbal communication skills, to articulate complex issues.
- Strong organisation and time management skills; to deliver on a variety of actions within budget and to tight timescales.
- Good dispute resolution handling skills to manage disputes effectively and proactively.
- Strong computer literacy skills to make effective use of a variety of ICT platforms and applications.
- Understands that better decisions come from empowering employees to have freedom in the design of work.
- Demonstrates a facilitative management style to actively involve the team in designing work against customer demand.
Desirable:
- Previous or current Subsidence experience at Senior or Management level
- Insurance qualification to Certificate level essential – Cert CII/Cert CILA.
- Experience of team management within the financial services sector.
- Understanding of Building Construction.