About this role
Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
Key Responsibilities:
Technology Operations Leadership
- Lead global technology operations teams supporting infrastructure, cloud, databases, networks, observability platforms, automation, and enterprise services.
- Ensure delivery of operational services in accordance with established SLAs, KPIs, availability targets, and customer commitments.
- Drive operational excellence through process standardization, automation, monitoring, and continuous improvement initiatives.
- Establish operational governance frameworks and executive reporting mechanisms.
- Lead operational reviews and strategic planning sessions with senior technology and business leaders.
- Oversee major incident management, service restoration activities, and post-incident improvement programs.
- Drive technology modernization initiatives that improve service reliability, scalability, security, and efficiency.
- Ensure business continuity, disaster recovery, resiliency, and operational risk management programs remain effective and current.
Service Delivery & Governance
- Establish and maintain service management maturity across Incident, Problem, Change, Request, Event, and Knowledge Management disciplines.
- Drive accountability for operational performance metrics and service outcomes.
- Lead executive service reviews, operational scorecards, and governance forums.
- Ensure adherence to technology standards, regulatory requirements, security policies, and audit controls.
- Partner with enterprise architecture, engineering, development, cybersecurity, and business teams to ensure integrated service delivery
Vendor & Partner Leadership
- Serve as executive sponsor for strategic managed service providers and offshore delivery partners.
- Lead quarterly business reviews and executive governance meetings.
- Negotiate operational priorities, service improvement initiatives, and performance objectives.
- Track contractual performance, financial commitments, and service quality metrics.
- Drive accountability for delivery excellence across internal and external teams.
Offshore Site Leadership
- Serve as the senior executive representative for the offshore center.
- Provide leadership and direction to technology teams located within the site.
- Promote company culture, values, employee engagement, and organizational alignment.
- Partner with Human Resources, Talent Acquisition, and Learning organizations to attract, develop, and retain top technical talent.
- Support succession planning and leadership development programs.
- Drive workforce planning, organizational design, and talent growth strategies.
- Act as an escalation point for employee, operational, and business matters affecting the offshore location.
- Foster collaboration between offshore and onshore teams to create a unified global operating model.
Financial Management
- Develop and manage operational budgets and forecasts.
- Identify cost optimization opportunities through automation, tooling consolidation, workforce strategies, and cloud optimization.
- Participate in business case development for strategic investments.
- Ensure effective resource utilization and capacity planning across teams and locations.
People Leadership
- Lead managers, technical leads, and cross-functional operational teams.
- Build a culture centered on accountability, innovation, operational excellence, and customer focus.
- Establish performance goals aligned to business objectives.
- Mentor emerging leaders and create development pathways for employees.
Key Requirements:
Education
- Bachelor's Degree in Computer Science, Information Systems, Engineering, Business Administration, or related discipline.
- Master's Degree preferred.
Experience
- 12+ years of progressive technology operations leadership experience.
- 5+ years leading managers and global teams.
- Experience managing large-scale infrastructure, cloud, database, network, and enterprise operations.
- Experience leading offshore or global delivery organizations.
- Demonstrated success managing strategic vendors and managed service providers.
- Experience presenting to executive leadership teams.
Preferred Certifications
- ITIL Managing Professional
- ITIL Strategic Leader
- PMP
- Six Sigma Green Belt or Black Belt
- AWS Solutions Architect
- Azure Administrator or Architect
- Google Cloud Professional Certification
- SAFe Agilist
Technical Competencies
Technology Operations
- Infrastructure Operations
- Cloud Operations (AWS, Azure, GCP)
- Database Operations
- Network Operations
- Site Reliability Engineering
- Observability and Monitoring
Service Management
- Incident Management
- Problem Management
- Change Management
- Service Level Management
- Capacity Management
- Availability Management
Platforms & Tools
- ServiceNow
- Splunk
- Dynatrace
- Datadog
- Power BI
- Jira
- Confluence
- Automation Platforms (Ansible, Terraform, CI/CD)
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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