Quality Assurance Supervisor

Job Title: Quality Assurance Supervisor Job Description The Quality Assurance Supervisor leads the quality assurance team and oversees the implementation, enforcement, and continuous improvement of the companys food safety and quality systems. This role ensures adherence to the Safe Quality Food (SQF) program under the Global Food Safety Initiative (GFSI), as well as compliance with all applicable Federal, State, Local, and third-party regulatory requirements. The Quality Assurance Supervisor serves as the primary liaison with regulatory agencies and third-party auditors, safeguards employee and food safety, and supports operations in delivering safe, consistent, high-quality products that meet customer expectations. Responsibilities

- Lead, supervise, and develop quality assurance team members to ensure consistent enforcement of the companys Quality Mission Statement and SQF certification requirements.
- Communicate the SQF Quality Policy Statement to senior leadership and all employees to promote awareness and ensure compliance with Federal, State, Local, third-party, and SQF regulatory requirements.
- Verify vendor compliance for inbound ingredients, raw materials, and food contact packaging, ensuring they meet established specifications.
- Ensure adherence to finished goods sensory evaluations and customer specifications, and verify that outbound products meet all quality and safety requirements.
- Enforce SQF-required document control and communicate Standard Operating Procedures (SOPs), Good Manufacturing Practices (GMPs), Hazard Analysis and Critical Control Points (HACCP) and Critical Control Points (CCPs), and all applicable SQF documentation requirements to managers, line leaders, and employees.
- Direct investigations of customer complaints and non-conforming products (#2 product), determine root causes, identify trends, and implement corrective and preventive actions to prevent recurrence.
- Serve as the Food Safety and Food Quality Team Leader, conveying SQF benchmark food safety and food quality responsibilities and obligations across the organization.
- Consult with applicable departments on inspection findings, delegate corrective actions, and monitor progress until resolution.
- Maintain compliance with Occupational Safety and Health Administration (OSHA) safety regulations in all company processes and locations.
- Ensure senior management engagement and support for the company Policy Statement, Food Safety Plan, Food Quality Plan, and the SQF Code.
- Instill a culture of food safety and food quality by deputizing all employees as Food Safety Inspectors and encouraging prompt reporting of any defects or concerns to line leaders and managers.
- Respond to USDA, FSIS, FDA, and other regulatory non-compliance reports, coordinating and delegating interdepartmental corrective actions as needed.
- Collaborate with other departments to identify systemic operational issues affecting safety or quality and lead process improvements or system changes to resolve issues and enhance operations.
- Develop, submit, and manage the Quality Departments fiscal budget to ensure adequate resources for effective operation of the SQF system.
- Monitor and achieve company safety targets and quality metrics through internal SQF self-audits, trend analysis, and program revisions, and report findings to senior leadership.
- Participate in the planning and execution of new product start-ups, product improvements, and reformulations to ensure food safety and quality requirements are met.
- Ensure plant adherence to customer, safety, quality, Kosher, and regulatory expectations through a Continuing Education Training Program for employees, line leaders, and managers.
- Monitor SQF internal audit reports, track and trend errors, review and analyze data, and determine whether modifications or additions to production processes or quality programs are required.
- Act as the primary liaison between the company and USDA, FDA, and third-party auditors, coordinating audits and ensuring timely responses to findings.
- Exercise the authority to stop any operation that threatens employee safety, food safety, or food quality.
- Work closely with operations leadership to balance production optimization with maintaining product quality, consistency, and food safety, ensuring that safe, wholesome, and unadulterated food enters commerce.

Essential Skills

- Bachelor's Degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
- Proven experience in quality assurance within a food manufacturing environment.
- Strong knowledge of food safety and quality systems, including SQF and GFSI requirements.
- Experience with HACCP programs, including identification and management of Critical Control Points (CCPs).
- Proficiency in Microsoft Office applications for data analysis, reporting, and documentation.
- Demonstrated ability to interpret and apply Federal, State, Local, and third-party regulatory requirements (USDA, FSIS, FDA).
- Experience in quality control and food safety verification, including vendor and finished product compliance.
- Strong leadership skills with the ability to supervise, direct, and develop quality assurance team members.
- Ability to lead investigations of non-conforming products and customer complaints, including root cause analysis and implementation of corrective and preventive actions.
- Capability to manage and maintain document control for SOPs, GMPs, HACCP plans, and SQF-required documentation.
- Ability to collaborate effectively with cross-functional departments to resolve safety and quality issues.
- Strong communication skills to convey policies, procedures, and training content to managers, line leaders, and employees.
- Confidence and sound judgment to exercise authority to stop operations when safety or quality is at risk.

Additional Skills & Qualifications

- HACCP certification and practical experience implementing and maintaining HACCP programs.
- SQF Practitioner designation and experience maintaining SQF certification.
- FSMA Preventive Controls Qualified Individual (PCQI) certification.
- Experience with Kosher Parve requirements and RSPO (Roundtable on Sustainable Palm Oil) standards.
- Familiarity with FSMA regulations and their application in a food manufacturing environment.
- Experience working with third-party auditors and responding to audit findings.
- Background in research and development projects related to product improvements and reformulations.
- Experience developing and managing departmental budgets.
- Demonstrated ability to design and deliver continuing education and training programs for employees at all levels.

Work Environment This role is based in a food manufacturing facility and involves regular presence on the production floor to observe processes, verify compliance, and interact with operations teams. The work schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m. The environment includes exposure to typical food production conditions such as refrigerated or warm areas, moving machinery, and standard sanitation practices. The position requires adherence to all facility safety rules and food safety protocols, including the use of appropriate personal protective equipment and compliance with Good Manufacturing Practices (GMPs).
## If interested and qualified please book a virtual meeting with me here to further discuss: https://talentassistant.actalentservices.com/assistant/bookings/bgF9HVkt
Job Type & Location This is a Contract to Hire position based out of Agawam, MA.
Pay and Benefits
The pay range for this position is $40.00 - $41.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Agawam, MA.
Application Deadline
This position is anticipated to close on Oct 30, 2026.
Workplace Type
This is a fully onsite position in Agawam,MA. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process,
including sourcing, screening, and evaluating candidates. AI helps assess applications
and qualifications, but final decisions are made by our hiring team. By applying, you
acknowledge and agree that your application may be reviewed using AI tools.