About this role
Job Type
Part-time
Description
“There are no strangers here, only friends we have yet to meet.” — Frank Oakes —
Why Join Us?
- Career Growth : Start as an apprentice and grow into a skilled! Your growth is our mission!
- Employee Discounts: Enjoy discounts on our delicious organic food—both dining and groceries.
- Community & Culture : Be part of a positive and supportive Family that values diversity and growth.
- Work-Life Balance : We offer paid vacation time to help you relax and recharge.
- Referral Rewards : Bring your talented friends along and earn rewards for helping us grow!
Job Summary:
The Customer Service Lead plays a key role in supporting daily front-end operations by leading by example and helping ensure exceptional customer experiences. This position serves as a go-to resource for team members, assisting with problem-solving, customer concerns, and maintaining smooth service flow. The Lead supports management by reinforcing standards, coaching associates, and helping drive a positive, high-energy customer service culture.
Requirements
Essential Job Functions:
- Lead by example in delivering outstanding customer service.
- Serve as a first point of support for associates with customer questions or escalations.
- Assist in resolving customer concerns in a professional and positive manner.
- Support daily front-end operations to ensure smooth customer flow.
- Help maintain service standards, cleanliness, and organization in the department.
- Coach and support team members to improve customer interactions and service skills.
- Communicate operational needs or concerns to management.
- Assist with training new team members on customer service standards and procedures.
- Help promote teamwork, morale, and a positive work environment.
- Step in as needed to support coverage during busy periods.
- Provide guidance and on-the-spot support to associates.
- Help reinforce company policies and service expectations.
- Encourage accountability while maintaining a supportive team culture.
Qualifications:
- Previous customer service or retail experience required.
- Strong communication and interpersonal skills.
- Ability to remain calm in fast-paced environments.
- Positive attitude with a solution-oriented mindset
- Ability to lead without formal authority.
- Flexible schedule, including weekends, nights and holidays
- Must be 18 years or older.
- 1–2 years of cashier or customer service experience (preferred).
- Previous leadership or supervisory experience a plus
- Strong math and accurate cash-handling skills
- Ability to handle customer complaints calmly and professionally.
- Non-slip shoes are required for safety (not provided).
- Bilingual (English/Spanish) a plus.
- Legal authorization to work in the United States.
- Reliable transportation is a must
Physical Requirements:
- While performing the duties of the job, the associate is regularly required to stand and/or walk for the duration of a scheduled shift.
- The associate is frequently required to bend, twist, reach, push and pull.
- The associate must regularly lift and/or move objects up to 25 lbs., and occasionally lift and/or move objects up to 50 lbs.
- The associate must be able to work with a wide variety of fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences
- Clear vision and hearing to ensure safety, accuracy, and effective communication
- Ability to climb step stools or ladders as needed
Stay Connected!
Follow us on social media to stay up to date with new opportunities and exciting news.
- Seed to Table TikTok (https://www.tiktok.com/@seedtotablenaples/video/7361419866399575338)
- Seed to Table Facebook (https://www.facebook.com/SeedToTableNaples/)
- Seed to Table Instagram (https://www.instagram.com/seedtotablenaples/)
- Seed to Table LinkedIn (https://www.linkedin.com/company/seed-to-table-naples)
- Seed to Table YouTube (https://youtu.be/AkS1D9o3kVY?si=LqVU4CQhphfsqPHb)
- Seed to Table Website (https://seedtotablemarket.com/)
Equal Opportunity Statement
- Seed to Table is an equal opportunity employer, welcoming candidates from all backgrounds. Join us and be part of our family!