Student, People Experience & Operations

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.

We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 665,000 members, placing their best interests at the heart of everything we do.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

The Student, People Experience & Operations serves as a welcoming first point of contact for employees and leaders with general HR questions. With guidance from the People Experience & Operations team, you will provide timely, clear and accurate answers using approved HR resources, help employees find the information they need, and connect more complex or sensitive inquiries with the appropriate HR team. This role offers an opportunity to build practical HR knowledge and communication skills while contributing to a positive employee experience.

You will be responsible for:

- Serve as a first point of contact for general HR inquiries, responding in a friendly, professional, and timely manner.
- Listen carefully and ask clarifying questions to understand what employees and leaders need.
- Answer routine questions about HR policies, programs, and available services using approved information and guidance from the team.
- Help employees locate relevant HR information, frequently asked questions and resources on internal sites and digital tools.
- Recognize inquiries that require specialist knowledge or involve sensitive information and refer them promptly to the appropriate HR contact.
- Work with HR colleagues to confirm information when an answer is unclear rather than providing unverified advice.
- Follow up on inquiries so employees know who is helping them and what to expect next.
- Share recurring questions and employee feedback with the team and suggest ways to make HR information and responses clearer.
- Handle employee inquiries with discretion, protect confidential information, and contribute to a respectful, service-focused team environment.

Required Skills & Experience:

- Currently enrolled in a post-secondary program in Human Resources, Business Administration, or a related field.
- A service-focused mindset and a genuine interest in helping people and learning about HR.
- Strong verbal and written communication skills, including active listening and the ability to explain information clearly.
- Ability to build positive working relationships and collaborate with colleagues.
- Good judgement, attention to detail, and discretion when handling confidential information, including knowing when to ask for help.
- Strong organizational skills and the ability to balance incoming inquiries, follow up reliably and learn new digital tools.

Preferred Skills & Experience:

- Experience helping others through customer service, campus activities, volunteering or a previous work placement is an asset; prior HR work experience is not required.
- Familiarity with Microsoft Office and collaboration tools, such as Outlook, Word, and Teams, is an asset.

This posting is for an existing vacancy.
The expected salary range for this position is $44,850.00 - $56,550.00 per year, prorated based on the term of the contract.

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.