Workplace Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL - Workplace Manager (P3)

Transform at JLL in our work dynamics division as a Facilities Management professional on a global client account in our Technology Vertical! Our client is Financial technology (Fintech) that builds economic infrastructure and payment processing software for the internet.

Location: South San Francisco, CA 94080 (Oyster Point Blvd & Eccles Ave)

Work Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM + on call

Travel Requirements: overnight travel to Seattle client site 2-3 times per year

Reporting to: AMER IFM Director

Estimated base salary range: $125,000 - $150,000

What this job involves:
The Workplace Manager is responsible for leading day-to-day facilities management operations at their assigned Stripe location, ensuring exceptional workplace experiences that support productivity, collaboration, and employee satisfaction. This role serves as the primary on-site leader coordinating all workplace services while maintaining Stripe's workplace standards and culture.

This role is based on-site at our client's US HQ, requiring regular presence to oversee operations and respond to workplace needs. The position involves walking throughout the facility daily, inspecting building systems, and addressing physical aspects of the workplace. Some evening or weekend work may be required during special events or maintenance activities. The Workplace Manager operates in a dynamic, collaborative environment that values innovation, employee experience, and operational excellence.

What your day-to-day will look like:

- Oversee all aspects of facility operations including maintenance, engineering services, workplace experience, and vendor management
- Lead and develop on-site teams including Workplace Coordinators, Guest Services Ambassadors, and technical staff
- Serve as the primary point of contact for Stripe's local leadership team on all workplace and facilities matters
- Implement site-specific workplace strategies aligned with Stripe's global standards and local requirements
- Manage site budgets and financial performance, identifying opportunities for cost optimization
- Ensure compliance with local building codes, health and safety regulations, and corporate policies
- Coordinate workplace projects including small renovations, furniture reconfigurations, and space planning
- Develop and maintain strong relationships with building management, vendors, and service providers
- Oversee the resolution of workplace issues through effective service request management
- Lead continuous improvement initiatives to enhance workplace experience and operational efficiency
- Coordinate special events, meetings, and workplace activities to support Stripe's culture
- Prepare regular reports on site performance, and service delivery KPIs

Required Qualifications:

- Bachelor's degree in Facilities Management, Business Administration, or related field
- 3+ years of experience in facilities management or workplace services
- 2+ years of supervisory experience leading facility teams
- Strong knowledge of building systems, maintenance practices, and workplace operations
- Experience managing vendor relationships and service contracts
- Proficiency in facilities management software and Microsoft Office suite
- Excellent communication and interpersonal skills
- Proven problem-solving abilities and attention to detail
- Customer service mindset with a focus on enhancing employee experience

Preferred Qualifications:

- Professional certification such as FMP, CFM, or related credential
- Experience working in technology industry environments
- Knowledge of workplace experience best practices and trends
- Experience managing facilities in similar-sized corporate environments
- Project management skills and experience leading small to medium workplace projects
- Experience with IWMS systems and workplace technology platforms
- Understanding of sustainability practices in facilities management
- Knowledge of local regulations specific to the site location

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

#FMjobs

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

125,000.00 – 150,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –South San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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