About this role
Job Track Description:
- Performs tasks based on established procedures.
- Uses data organizing and coordination skills to perform business support or technical work.
- Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Has advanced, specialized expertise within a range of analytical or operational processes.
- Completes assignments and facilitates the work of others.
- May coordinate assignments beyond work area.
- Proposes improvements to processes and methods.
- Acts as a lead, coordinating the work of others, but is not a supervisor.
- Works autonomously within established procedures.
Functional Knowledge
- Has developed skills in a range of processes, procedures, and systems.
- Acts as a technical expert in some areas.
Business Expertise
- Understanding of how best teams integrate and work together to achieve company goals.
Impact
- Impacts a team, by example, through the quality service and information provided.
- Suggests enhancements to work procedures and practices to improve efficiency.
Leadership
- Serves as a team lead.
- May allocate work to team members.
- Provides subject matter guidance to junior team members.
Problem Solving
- Provides solutions to atypical problems with little or no precedent.
Interpersonal Skills
- Exchanges information and ideas effectively.
- Uses tact and diplomacy when dealing with others.
Responsibility Statements
- Supports and manages a defined list of patients who require assessment and education about their disease therapy/treatment.
- Uses own professional judgment while performing patient counseling.
- Provides drug information to other health care professionals.
- Ensures proper documentation and record-keeping for all interactions.
- Provides information on specific drug therapy, drug administration, side effects, and side effect management.
- Carries out interventions when appropriate.
- Administers programs that enable patients to overcome adherence barriers to medication.
- Performs other duties as assigned.
- Complies with all policies and standards.