About this role
Duties include, but are not limited to:
Opening and Closing of the Museum
- Carry out daily procedures as determined by the Guest Experience Manager
Facilitation of Exhibits
- Facilitate play with guests in the exhibit environment
- Reset/tidy up exhibits to ensure a high quality experience for guests and maintain physical accessibility of allspaces
- Cultivate open-ended, child-directed experiences
Facilitation of Field Trips
- Greet school groups, teachers and chaperones in a friendly and courteous way as they enter the museum.
- Direct the groups lead teacher to communicate necessary information to Front Desk.
Front Desk Procedures
- Collect admissions and responsibly handle all money exchanges
- Work gift shop register, collecting admissions accurately and efficiently in a timely manner as to ensure a shortline
- Answer the telephone and route calls in a friendly, personable, and helpful manner ? Sell memberships andpromote daily and future programs and events
- Provide clear information and answers regarding visitor questions
Maintaining a Safe and Clean Environment
- Follow all COVID cleaning protocols
- Pick up manipulatives, organize exhibits
- Regularly clean restrooms, kitchen, and overall facility
- Enforce museum policies and rules
- Assist with emergencies, as needed
- Assist with clean-up on non-hazardous materials and some bodily fluids
- Assist with minor repairs and maintenance of exhibits
- Report broken exhibits, manipulatives and building problems to Facilities Manager ? Assist with exterior maintenance, e.g. windows, snow removal, etc.
Communication with the Team
- Check work email each schedule shift
- Communicate with Guest Experience Manager about breaks and needing to step off the floor
- Communicate with other Facilitators about tasks, stepping off the floor and breaks
Physical/Mental Demands
- Communicate effectively with co-workers, museum visitors, volunteers, and the general public.
- Possess the verbal and numerical aptitude to complete tasks and projects in a timely manner.
- Maintain a positive attitude in times of large crowds and group visits.
- Must be alert, able to concentrate, and possess good judgement and analytical skills.
- Physically demanding in order to keep the museum clean and to play with kids in different exhibit spaces.
- Mobility to move freely, bending, kneeling required on a daily basis while facilitating the Museum.
- Lifting required on a regular basis, usually in conjunction with exhibits, deliveries and special events.
Facilitators are part-time staff and may be scheduled up to 28 hrs/wk. Facilitators work a flexible schedule that will
include days, nights and weekends. Starting wages are $15/hr. They must believe in and be able to demonstrate
learning through play