About this role
The Warehouse & Logistics Operations Specialist at Logistics Plus serves as a centralized control tower resource supporting warehouse operations and freight execution across multiple locations. This role provides remote operational oversight, shipment visibility, and proactive problem-solving to ensure customer commitments are met while driving cost efficiency and service excellence.
This position is critical in bridging warehouse execution, transportation management, and customer expectations in a high-touch 3PL environment.
---
Core Responsibilities
Multi-Site Warehouse Oversight (LP Network)
- Monitor activity across LP warehouses (Erie + global/partner sites) using WMS and internal systems
- Track inbound/outbound flow, dock activity, and order throughput
- Identify operational gaps (labor constraints, delays, congestion) and communicate corrective actions
- Support warehouse teams with daily prioritization aligned to customer deadlines
---
Freight & Shipment Visibility (3PL Environment)
- Actively track shipments across LTL, FTL, parcel, ocean, and air freight
- Ensure milestone visibility (pickup, departure, transload, delivery)
- Coordinate with carriers, LP offices, and international agents
- Proactively address delays, missed pickups, and capacity issues
Customer-Focused Exception Management
- Serve as a key escalation point for:
Late shipments
- Inventory discrepancies
- Damage or service failures
- Communicate updates clearly to internal teams and customers
- Drive resolution quickly to protect service levels
Cost & Efficiency Optimization
- Analyze freight spend and warehouse handling costs
- Identify opportunities to:
Consolidate shipments
- Improve mode selection
- Reduce accessorials (detention, reweighs, etc.)
- Recommend actionable improvements to operations teams
Data, Reporting & KPI Management
- Track and report on key LP metrics:
On-time pickup/delivery
- Order fulfillment cycle time
- Warehouse throughput
- Freight cost per shipment
- Build dashboards (Excel / Power BI) to increase operational visibility
- Provide insights to leadership and account managers
Process Improvement & Standardization
- Identify inconsistencies across warehouses and workflows
- Help standardize SOPs across LP operations
- Support continuous improvement initiatives (Lean mindset preferred)
- Assist in WMS/TMS optimization and adoption
Cross-Functional Coordination
- Work closely with:
Warehouse managers
- Freight operations teams
- Account managers / sales
- International LP offices
- Ensure alignment between execution, pricing, and customer expectations
Qualifications
Operational Knowledge
- Strong understanding of:
Warehouse operations (receiving, picking, shipping)
- Transportation modes (truckload, LTL, parcel, ocean, air)
- Experience in a 3PL or freight-forwarding environment preferred
---
Technical Skills
- WMS / TMS experience (CargoWise, SAP, or similar a plus)
- Advanced Excel (pivot tables, lookups, data analysis)
- Power BI or reporting tools (preferred)
---
Problem-Solving & Communication
- Fast decision-making in time-sensitive logistics situations
- Ability to manage multiple issues simultaneously
- Strong communication with both internal teams and customers
---
Key Traits for Logistics Plus Success
- Proactive & Urgent – anticipates issues before they escalate
- Resourceful – finds solutions in ambiguous situations
- Customer-first mindset – understands impact of every shipment
- Comfort with controlled chaos – thrives in fast-moving operations