DD4K - Sioux Falls - Front Desk Patient Coordinator

We are seeking a friendly, organized, and professional Front Desk Patient Coordinator to join our dental team. This role is responsible for creating a welcoming patient experience while managing front office operations, scheduling, communication, and administrative support. The ideal candidate has strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

- Greet and check in patients in a warm and professional manner

- Answer phone calls and respond to patient inquiries

- Schedule, confirm, and manage patient appointments

- Verify insurance eligibility and assist with benefit coordination

- Collect patient information, consent forms, and payments

- Maintain accurate patient records and update account information

- Present treatment plans and discuss financial arrangements as needed

- Coordinate patient flow and communicate effectively with clinical staff

- Manage incoming and outgoing correspondence, including emails and text reminders

- Maintain a clean, organized, and professional reception area

- Support office operations and administrative tasks as assigned

Qualifications

- High school diploma or GED required

- Previous dental or medical front office experience preferred

- Knowledge of dental insurance and scheduling software preferred

- Strong customer service and communication skills

- Ability to multitask and stay organized in a busy environment

- Basic computer and data entry skills

- Professional appearance and positive attitude

Preferred Qualifications

- Experience with dental practice management software

- Bilingual skills are a plus

- Experience handling insurance verification and patient collections preferred

Skills & Competencies

- Excellent interpersonal and communication skills

- Strong attention to detail and accuracy

- Dependable and punctual

- Ability to remain calm and professional under pressure

- Team-oriented mindset

- Commitment to patient confidentiality and exceptional service

Physical Requirements

- Ability to sit and work at a computer for extended periods

- Ability to occasionally lift office supplies up to 20 pounds

Benefits

- Competitive pay based on experience

- Health, dental, and vision insurance

- Paid time off and holidays

- Retirement plan options

- Continuing education and growth opportunities

Schedule

- Full-time

- Monday–Friday