About this role
Area(s) of responsibility
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Nexthink Architect
Location: Noida, Pune or Bangalore
Company: Birlasoft
Experience: 8+ years
Job Description
Birlasoft is seeking a skilled and experienced Nexthink Developer to join our team. The ideal candidate will have a robust background in the implementation and management of Nexthink, Nanoheal, or similar solutions within the End-User Computing (EuC) space. This role demands hands-on experience with these platforms and a deep understanding of automation principles to ensure the reliability and performance of our systems.
Key Responsibilities
- Administer and maintain Nexthink and Nanoheal platforms, ensuring their optimal performance and integration with business processes.
- Implement configuration updates and develop workflows for end-user IT service desk functions.
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
- Monitor and maintain the health, performance, and reliability of our systems, ensuring they meet business objectives.
- Proactively identify and resolve issues to minimize downtime and improve system performance.
- Conduct regular reviews and assessments of existing automation solutions to identify areas for improvement.
- Stay updated with the latest trends and advancements in automation technologies and incorporate them into the company's solutions.
Qualifications
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- 8 years of experience in automation development, specifically with Nexthink, Nanoheal, or similar solutions.
- Proven experience with automation platforms and tools, including Nexthink
- Basic understanding of Generative AI (GenAI) technologies.
- Knowledge of machine learning and natural language processing/Understanding (NLP/U) techniques.
- Strong understanding of automation principles and practices.
- Excellent problem-solving skills and the ability to think critically and creatively.