About this role
What We're Looking For
The ideal candidate will be:
● Sales-driven and hungry to convert leads into appointments.
● Highly organised and capable of managing multiple leads and follow-ups.
● Confident and comfortable speaking with people over the phone.
● Naturally warm, friendly, empathetic, and compassionate.
● An excellent communicator with strong interpersonal skills.
● Proactive rather than someone who needs constant direction.
● Reliable and available during agreed working hours.
● Comfortable working independently and taking ownership of the sales pipeline.
● Motivated by targets, results, and keeping the appointment schedule full.
● Professional and confident when dealing with prospective patients.
Experience
Previous experience in the medical or aesthetics industry is strongly preferred , as
familiarity with the patient journey and clinic environment would be highly beneficial.
Experience in any of the following would also be valuable:
● Appointment setting
● Sales development
● Lead generation or lead follow-up
● Patient coordination
● Medical reception
● Aesthetics or cosmetic clinics
● Customer service
● Healthcare administration
Experience with an Electronic Medical Record (EMR) system is a plus. The client currently uses Pabau , although specific experience with this system is not essential.
The Ideal Personality
We're looking for someone who is energetic, organised, communicative, and genuinely enjoys speaking with people.
You should sound enthusiastic when answering the phone, be comfortable taking initiative, and have the drive to keep following up until a lead either books or clearly opts out.
Someone who is frequently unavailable, poorly organised, or slow to communicate would not be a good fit for this role.
What Success Looks Like
Within the first 60–90 days, you will be expected to take ownership of the clinic's sales pipeline, ensuring that new enquiries and existing client reactivation opportunities are consistently followed up and converted into appointments.
The ultimate goal is simple:
Keep the clinic's schedule full by making sure every viable lead receives timely,
professional, and persistent follow-up.
● 30 hours per week initially
● Potential to transition into full-time hours as the clinic grows
● The schedule will include Saturday hours
● Remaining hours will be spread across weekdays, with flexibility around the exact
schedule
● The successful candidate should be comfortable being available when patients are most
likely to respond, including some Saturday availability