Customer Success Executive

About Zotok ZoTok is a conversational commerce platform that helps Brands, Distributors, and Retailers manage their order-to-cash journey directly on WhatsApp . Our platform enables businesses across General Trade, FMCG, Pharma, and Agri sectors to automate ordering, improve adoption, and drive revenue growth. Role Overview As a Customer Success Executive , you will be responsible for taking ownership of customers after sales closure and ensuring a smooth journey from onboarding → go-live → ongoing usage and adoption . This role sits at the intersection of customers, product, and internal teams , ensuring that customers are set up correctly, trained effectively, and supported throughout their lifecycle on ZoTok.   Key Responsibilities
- Own the end-to-end onboarding of new customers after sales handover
- Assist customers in:
- Setting up WhatsApp Business API (WABA)
- Creating or configuring Facebook Business Manager (where required)
- Completing platform configurations and account readiness
- Coordinate and support integrations such as:
- Catalog upload and data preparation (with MIS support)
- ERP / billing system integrations (e.g., Tally, where applicable)
- Train customers on:
- Order creation and order management workflows
- Product features and platform usage
- Best practices for WhatsApp-based business operations
- Drive customers to Go-Live , ensuring readiness and smooth launch
- Act as the primary point of contact for customer queries post go-live
- Work closely with Product, Tech, and MIS teams to resolve issues and ensure timely support
- Monitor customer usage, address adoption gaps, and encourage feature usage
- Ensure customer satisfaction, retention, and ongoing engagement with the platform
  Role Level
- Entry-level roles for freshers with structured onboarding and training
- Experienced roles aligned to prior SaaS, customer handling, or operational experience
- Compensation is aligned to role level and experience, with monthly payouts for entry-level roles and annual packages for experienced professionals.
  What are we looking for
- Strong communication skills ( Hindi mandatory ; English/Telugu preferred)
- Comfort in handling customers and explaining processes clearly
- Interest in SaaS platforms, supply chain, or business operations
- Ability to coordinate across teams and manage multiple customer accounts
- Basic technical understanding and willingness to learn integrations
- Prior experience in Customer Success, Account Management, ERP/Billing software, CRM, or Support is a plus (not mandatory)
  Who This role is Ideal for
- Candidates who enjoy working closely with customers
- People who like structured processes and end-to-end ownership
- Those looking to grow into Account Manager, Senior Customer Success, or Product Adoption roles
- Freshers who want real exposure to business workflows, not just support tickets
Why Join Zotok
- Work directly with real businesses and decision-makers
- Hands-on exposure to onboarding, integrations, and product adoption
- Strong learning curve across Sales, Product, and Tech
- Startup culture with high ownership and visibility
- Clear growth path within Customer Success and Operations
  Who This role is ideal for
- Candidates who enjoy working closely with customers
- People who like structured processes and end-to-end ownership
- Those looking to grow into Account Manager, Senior Customer Success, or Product Adoption roles
- Freshers who want real exposure to business workflows.