About this role
Key Responsibilities
1. PMO Governance & Process Management
- Establish and maintain project governance frameworks, ensuring all projects follow defined processes, QA standards, and Service Level Agreements.
- Monitor project performance against agreed success criteria and escalate risks or issues where necessary.
- Continuously review and improve delivery processes and ways of working.
2. End-to-End Project Delivery Lifecycle Management
- Manage digital projects from briefing and planning through to launch and post-launch optimisation.
- Coordinate internal teams across design, development, content, and account handling to ensure quality and efficient delivery.
- Track project timelines, resource requirements, and dependencies, ensuring milestones are met.
3. Stakeholder & Client Relationship Management
- Act as the day-to-day client contact during project delivery, managing timelines, expectations, and QA.
- Build and maintain strong relationships with clients and all internal/external stakeholders (including design, development, digital marketing, and sales teams).
- Align website delivery with go-to-market strategy and digital marketing campaigns, understanding the dependencies between launch and broader marketing activities.
4. Budgeting, Reporting & Attention to Detail
- Monitor project budgets, track expenditure, and manage scope changes effectively.
- Provide regular, accurate reports on project status, risks, and financial performance to senior management.
- Ensure all project documentation is detailed, up-to-date, and clearly communicated.
Othe Key Requirements
- Hands-on experience with SaaS-based projects and a strong understanding of the product lifecycle.
- Proven experience managing multiple digital projects concurrently, from brief to delivery.
- Experience in providing process expertise, administrative support, setting and maintaining standards for project management – defining process, creating templates, maintaining project documents and defining best practices
- Familiarity with project management tools (JIRA) and methodologies
Skills
- Verbal and non-verbal communication skills
- MIS and presentation skills
- Strong leadership and management skills
- Time management and ability to multitask
- Ability to manage multiple projects
Educational and professional Qualifications –
Computer Science Graduate with Project Management experience + training in project management methodologies. Industry certifications such as PMP (Project Management Professional) or other project management certifications such as Prince2, Scrum Master etc. preferred.