School Account Manager

School Account Manager

Applications close: 8th November 2026

Interview date: 12/13th November 2026

Preferred Start date: 4th January 2027 (although flexibility available for the right candidate, and earlier possible)

Location:

London based at our office in Hoxton with required regular school site visits.

You will spend the majority of your days at the office or visiting school sites - our company office days are Tuesday and Thursdays, but you will also be able to work from home 1-2 days a week.

Hours:  9:00am - 5:30pm Monday - Friday

School Space has many of its events taking place in the evenings and weekends. Therefore there is an expectation that semi-regularly (in this role, up to twice a month) a visit to our schools will be needed. If these occur outside of office hours, time can be taken in lieu and expenses claimed.

Salary: £28,000 - £36,000 per annum with the ability to earn a performance based bonus

Contract Type: Full time. Permanent.

About us

School Space aims to create thriving schools at the centre of thriving communities. We do this by partnering with schools across the UK to hire out  their spaces in the evenings and weekends to a range of community groups. The income generated is used by our partner schools to improve educational outcomes and facilities for their students, in addition to building a stronger connection with the surrounding community.

Our culture

Since we were founded as a social enterprise by two school students in 2011, we've grown to become a tight knit team of around 30 people who are united by a goal of changing the education sector for the better. We also have a fabulous remote team of over 250 Community Connectors who work at our partner schools in the evenings and weekends.

You will become part of a team who have generated over £13 million for schools, taken part in prestigious programs by top names such as Techstars and Goldman Sachs, and been recognised as one of Escape the City’s 100 best organisations to escape to,  finalists in the UK’s best Social Enterprise award, and winners of Digital Agenda’s Impact Tech award.

From working directly with the founders, to regular training days, daily stand-ups and socials, we encourage all team members to contribute to our culture and aim to develop every team member at School Space. We are a fast paced work place with a friendly atmosphere - working at School Space will expose you to many new learning opportunities and a chance to have a say in the growth and development of a company striving to create a big impact. Our core values are Transparency, Positivity, Initiative, Community, Passion and Learning - and if selected to interview with us we will be assessing whether you evidence these.

Why does this role exist?

Our operation covers 70 schools (and growing), and our account management of, and communications with, these schools are an important part of the success of the company. Your role would involve working closely with our Head of School Success to communicate with, and drive value for, our school partners.

You would be responsible for ensuring our school partnerships, both new and existing, are commercially successful. This includes managing communications, responding to issues, owning account management of a number of our school partners, working with our internal teams and external stakeholders - all with the goal of keeping our schools full of community bookings and happy with our service.

What will you be accountable for?

Rapid and Effective Communication

You will be on the front line of our school communications, responding to queries from them and holding meetings where necessary to resolve any issues. You will be able to communicate effectively both verbally and in writing, mixing reactive responses with pro-active communication about our community groups and the success of our school partnerships.

Commercial Success of our School Contracts

You will be responsible for ensuring our schools are advocates of our service and set up for contract renewal. This will involve successfully identifying and intervening when revenue targets may be missed. You will use your own problem solving skills, leveraging our internal resources as well as external relationships to remove blockers to success. It will be your goal to cultivate positive relationships with all stakeholders at the school, working to demonstrate the value of our service.

Ongoing Contract Retention

You will prepare for and attend regular contract reviews with key stakeholders at our partner schools with your line manager, the Head of School Success, to ensure they are promoters of School Space. You will act as an escalation point for our schools and teams, accountable for ensuring that issues affecting our service and success are fully resolved and the school is effectively communicated with about this.

How will you know it’s going brilliantly?

- Our schools feel supported and valued, and are promoters of our service

- We meet our commercial school income target each year

- We retain our high contract retention and renewal rate

- You are seen as a trusted escalation point both internally and externally

What will help you succeed in this role?

- Excellent written and verbal communication skills. Ability to resolve issues in meetings and via well written emails is key.

- You enjoy working with people and building relationships with them, both internal and external

- Ability to prioritise effectively, problem solve quickly and work at a fast pace

- Experience problem solving - understanding how to get the best out of conversations with schools and adapt your approach for each account will be crucial

- Experience working with external senior leaders (such as school business managers or headteachers), ideally in account management

- Evidence of leading on delivering value or retaining contracts

- Preferably experience in the education sector and an understanding of schools in the UK and how they operate

- You are excited about working in a scale up organisation with social values at its heart

School Space Safeguarding Statement:

School Space believes that no child or vulnerable person should ever have to experience abuse of any kind. School Space is committed to the safeguarding of children and recognises that as an organisation we have a responsibility to ensure all our staff members are trained and supported to recognise safeguarding concerns and that we promote safeguarding best practice. We aim to foster an understanding in each of our team members of their safeguarding responsibilities, whilst putting in place procedures to support everyone who uses a school space to safeguard children's wellbeing and protect them from harm.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you have any questions about the role you are also welcome to contact us on [email protected] .

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